3IP® is the concept of Incentivising consumers to make Informed and Insured purchases when sourcing home improvements and renewable equipment.
Research has found that Consumers who are satisfied with the products and/or services purchased are much less risk to financial institutions and other organisations associated with the contract of purchase.
As a result, it is important that consumers are made aware of, and incentivised to use reputable and accredited installers, retailers and contractors, particularly when it comes to home improvement and renewable energy. These companies are known as 3IP® enabled contractors and they comply with an elevated quality standard.
The 3IP® Standard and Network
By following the 3IP® standard, organisations associated with the contract of purchase have an opportunity to better manage credit risk. Through offering financial incentives (discounted rates) for consumers, this means that people can make informed and insured purchases via networks of elite companies that display the 3IP® enabled standard.
A 3IP® enabled network checks the quality of the sales process and workmanship before a contractor is paid. A trader will complete the sale with a consumer and then upload all documentation etc to the cloud for approval from a central Quality Assurance Team. Once confirmed, the consumer and lender are notified, and payment is processed to the trader.
Once the work is started, each step of the installation process is captured using patented technology. On completion, there is a 2-stage sign-off process
1) consumer sign-off; and,
2) independent QA team sign-off,
before final funds are released from the lender. This process then triggers the generation of a comprehensive insurance backed guarantee policy for the consumer.
We continue to use the QASSS relationship to enhance our customer experience. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.
Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and, of course, our products. Welcome to the EEC team.
Absolutely amazing service by QASSS, they have helped our business be more efficient and have turned upset customers to the happy ones. Tracy has been really helpful and has also gone out of her way to give us advice where needed to improve business strategy.
I would just like to say how well Tracey has dealt with our complaint, she has been so helpful, and friendly and has kept us very informed at all times.
She is a real asset to the company.
We have worked with QASSS now for sometime and they have consistently proven themselves to be a highly professional service when liaising with our clients. We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.
Special thanks to Tracy, Laura & Alan for all their hard work!
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.