We are delighted to announce that QASSS has been appointed as the complaint handling provider for new client Tanrec, trading as First4solar.

First4solar is a leading MCS accredited supplier of solar panels & renewable technology across the UK. They aim is to deliver a sustainable source of renewable energy suitable for both homes and commercial properties.

As a family business, First4solar is absolutely passionate about offering the best service to customers and turned to QASSS to provide a bespoke aftercare complaint handling service. That way, the team could save time and money and focus on the sales and installations side of the business knowing that should an issue arise, their customers were in safe hands with the QASSS specialist complaint handling team.

Daniel Hawkins, Tanrec Company Director, gives QASSS’s complaint handling service a 5* rating and comments,

“We have worked with QASSS now for some time and they have consistently proven themselves to be a highly professional service when liaising with our clients.

We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.

Special thanks to Tracy, Laura & Alan for all their hard work!”

Laura Holmes, QASSS Outsourced Services Manager, comments,

“It is fantastic to be working with Frirst4solar who have a breadth of technical and product knowledge to advise homeowners on the best renewable energy systems for their homes and we wouldn’t hesitate to recommend them.

As an extension of their team, QASSS provides a dedicated complaint handling service, should any issues arise, to help first4solar save time, money and resource, as well as delivering the highest levels of customer satisfaction.”

QASSS is a trusted partner to the home improvement and renewable energy sectors, providing dedicated services and a safety net for businesses in the industry. We provide specialist complaint handling services that can also be white-labelled and fully branded to companies, bring in-depth sector knowledge and speed of resolution. As an extension of our clients’ teams, we help companies save time, money, and resource and help protect company reputations.

If you’d like to find out more about how we can help, call Laura on 00161 676 0919 or email [email protected]