Fast And Cost-Effective Business Solutions
And a safety net for the industry
QASSS is an award-winning and trusted partner to the home improvement and renewable energy sectors, providing fast and cost-effective business solutions when things go wrong or to prevent escalation of issues. We are the only company in the sector that provides end-to-end management to help with complaint handling, alternative dispute resolution and claims management.
We provide a safety net for those working in and working with the industry, including contractors and installation companies, manufacturers, financial institutions, housing associations, insurance companies, brokers, insolvency practitioners, membership organisations, home builders, energy companies, local authorities, and retailers.
With over 10 years’ specialist experience, we are industry-leading and award-winning bringing in-depth technical expertise and speed to help companies save time, money and reduce risk and liability.
- Sticking to what we know best.
- Embracing technology.
- Putting personality over process.
- Pushing boundaries.
- Looking after our service partners.
- Being a humble bunch.
The benefits of working with QASSS
With are CTSI approved with over 10 years’ experience in the home improvement and renewable energy industries, we are sector specialists offering a combination of in-depth technical expertise, speed and quality. We provide industry-leading and cost-effective business solutions to those working in and with the sector, including complaint management, alternative dispute resolution and remedial and claims management.
In-depth sector expertise
Save money, in-house resource and time
Industry leading speed of service
Full end to end protection
Advanced, interactive technology
Great customer outcomes achieved
What we’re about
- We never settle but we get things done and get them done well.
- We believe in giving things a go and we’re not afraid to fail.
- We do specialise but we don’t know everything, so we leverage collective genius.
- We dare to be different, but not for the sake of it.
- We’ve only scratched the surface of what we want to achieve.
- We’re bold and we’ll recommend things even if it means less money in our pockets.
Strategic Advisory Council
The QASSS Strategic Advisory Council comprises our Managing Director, Commercial Director, Marketing Director and external industry figures who provide additional expertise and knowledge across a diverse range of subjects. Our Advisory Council members use their knowledge, understanding and strategic thinking to constantly monitor developments and market issues.
We are currently reviewing the composition of our Strategic Advisory Council, so if you are interested in joining and want to be part of transforming an industry, we would like to hear from you. Contact Scott Robinson, Commercial Director via email: [email protected]
We continue to use the QASSS relationship to enhance our customer experience. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.
Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and, of course, our products. Welcome to the EEC team.
Absolutely amazing service by QASSS, they have helped our business be more efficient and have turned upset customers to the happy ones. Tracy has been really helpful and has also gone out of her way to give us advice where needed to improve business strategy.
I would just like to say how well Tracey has dealt with our complaint, she has been so helpful, and friendly and has kept us very informed at all times.
She is a real asset to the company.
We have worked with QASSS now for sometime and they have consistently proven themselves to be a highly professional service when liaising with our clients. We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.
Special thanks to Tracy, Laura & Alan for all their hard work!
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.