Fast And Cost-Effective Business Solutions
And a safety net for the industry
QASSS is an award-winning and trusted partner to the home improvement and renewable energy sectors, providing fast and cost-effective business solutions when things go wrong or to prevent escalation of issues. We are the only company in the sector that provides end-to-end management to help with complaint handling, alternative dispute resolution and claims management.
We provide a safety net for those working in and working with the industry, including contractors and installation companies, manufacturers, financial institutions, housing associations, insurance companies, brokers, insolvency practitioners, membership organisations, home builders, energy companies, local authorities, and retailers.
With over 10 years’ specialist experience, we are industry-leading and award-winning bringing in-depth technical expertise and speed to help companies save time, money and reduce risk and liability.
The benefits of working with QASSS
With are CTSI approved with over 10 years’ experience in the home improvement and renewable energy industries, we are sector specialists offering a combination of in-depth technical expertise, speed and quality. We provide industry-leading and cost-effective business solutions to those working in and with the sector, including complaint management, alternative dispute resolution and remedial and claims management.
In-depth sector expertise
Save money, in-house resource and time
Industry leading speed of service
Full end to end protection
Advanced, interactive technology
Great customer outcomes achieved
What we’re about
- We never settle but we get things done and get them done well.
- We believe in giving things a go and we’re not afraid to fail.
- We don’t know everything, but we will leverage collective genius.
- We’re bold and we’ll recommend things even if it means less money in our pockets.
- We dare to be different, but not for the sake of it.
- We’ve only scratched the surface of what we want to achieve.
Strategic Advisory Council
The QASSS Strategic Advisory Council comprises our Managing Director, Commercial Director, Marketing Director and external industry figures who provide additional expertise and knowledge across a diverse range of subjects. Our Advisory Council members use their knowledge, understanding and strategic thinking to constantly monitor developments and market issues.
We are currently reviewing the composition of our Strategic Advisory Council, so if you are interested in joining and want to be part of transforming an industry, we would like to hear from you. Contact Scott Robinson, Commercial Director via email: firstname.lastname@example.org
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.