The benefits of working with QASSS


In-depth sector expertise


Saving you time and money


Industry leading speed of service


Tailored business solutions


Bespoke sales training


Increased consumer confidence

To find out how we can help you, contact us today:

How does QASSS support your business?


QASSS is a trusted partner in the home improvement sector, supporting companies from start to finish on their business journey. We envision a community of businesses that are excellent in what they do, providing consumers with buying confidence.

We focus on relationship-building to better understand your business and provide you with a more cost-effective and tailored business support service, whether, for example, that’s helping you access a credible network of accredited installers, helping with complaint handling to provide speedy resolutions or organising remedial work.

If you are in the home improvement sector and you need business support, QASSS has the experience, reputation and in-depth knowledge to help you build your business and stand out from the competition.

QASSS Core Values

Our Sectors

QASSS Window


Our glazing scheme’s promise is that consumers will receive genuine protection and can confidently place an order, knowing their home is in safe hands with a member.

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QASSS Renewables


Our renewable scheme is a Chartered Trading Standards Institute (CTSI) Approved Consumer Code covering the installation of renewable energy and home energy efficiency products.

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Home Improvement

Our home improvement scheme covers installations such as, but not limited to, kitchens, bathrooms and bedrooms ensuring consumers can buy with confidence.

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CTSI Accreditation

The Chartered Trading Standards Institute (CTSI) was founded in 1881 and is the professional member body for trading standards professionals and CTSI approved consumer codes of practice as well as alternative dispute resolution bodies.

In 2015, The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) code of practice received approval from CTSI. QASSS (operating the three consumer protection schemes HIES, DGCOS and HICS*) is also an approved ADR (alternative dispute resolution) body.

The schemes are audited once a year to ensure that we continue to fulfil CTSI requirements. A stringent onboarding and ongoing auditing regime conducted by QASSS ensures that only businesses that want to improve the consumer experience can become members of our consumer protection schemes. The benefits for consumers are that they can shop in confidence knowing that if something does go wrong when using one of our members, we will be able to help them.

Members can also benefit from access to expert advice and support from QASSS and also access to expert regulatory advice through our Primary Authority Partnership with West Yorkshire Trading Standards Service.

QASSS is also proud to operate an industry-leading approved dispute resolution scheme with disputes being resolved in 3.59 days (July 2019 – September 2019 average figures).

*Our schemes are: The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS), The Home Improvement Consumer Protection Scheme (HICS) and The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES).

A trusted partner

Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and we have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.