senergy

We are delighted to announce that Senergy Direct has joined QASSS’s roster of home improvement and renewable energy clients.

Senergy Direct specialise in the design and installation of solar PV, solar battery storage and air source heat pumps, completing more than 5,000 installations since 2014.

QASSS is providing Senergy Direct with a completely white labelled, fully branded complaints handling service so that Operations Director, Raman Sandhu and his team can focus on ramping up the operation to carry out more installations throughout 2021 whilst ensuring they can continue to offer the best all round service for their customers.

Raman commented,

“Working with QASSS has allowed us to give a greater customer service experience than before. We always aim to deliver a second to none service and with their expertise we are able to offer a quick and compliant solution to any issue.

We look forward to growing our relationship with QASSS moving forward.”

As part of the service, QASSS is managing the full end-to-end complaints process, from triage and validation of a complaint through to managing any required remedial works, ensuring their customers are in safe hands should any issues arise. We are also working with the whole team at Senergy Direct to share knowledge on avoiding common problems in the renewables sector, including mis-selling, over promising and rushed installations.

Laura Holmes, Outsourced Services Manager, commented,

“It’s great to be working with Senergy Direct who are committed to delivering the best possible customer outcomes. Using our bespoke complaint handling service means that Senergy Direct can focus on business growth whilst also helping them to make significant cost savings.”

At QASSS, we specialise in home improvement and renewable energy, helping companies save time, money, and resource with award-winning complaint handling solutions, dispute resolution services, remedial works, and warranty claims management.

If you’d like to find out more about how we can help your business, call Laura on 0161 676 0919 or email l.holmes@qasss.co.uk