Top Companies for Customer Service

We’re pleased to announce that QA Scheme Support Services (QASSS) has been shortlisted for another customer service-based award this year.

The Top 50 Companies for Customer Service programme is one of the biggest customer service and benchmarking programmes in the UK. QASSS has been nominated as a finalist in the ‘special moment’ category for outstanding customer service. The awards gala dinner will take place on Thursday 23rd January at the Hilton Birmingham Metropole, where they will unveil the top performers in each category and present special awards for outstanding service.

For over a decade, the Top 50 Companies for Customer Service Programme has delivered robust cross-industry benchmarking data for many of the UK’s best-known brands, generated by thousands of real interactions with real customers. Awards are held annually, and this will be their 13th awards event.

Ciarán Harkin, Managing Director at QASSS, commented, “I am delighted that all our efforts of hitting customer service targets have paid off. We are here to help consumers and suppliers across the home improvement industry settle their disputes quickly and with impartiality. The fact we are finalists at these awards reflects the fantastic work that our customer service and alternative dispute resolution teams do on a daily basis. “

Charlotte Pilkington, Dispute Resolution Manager at QASSS, commented “I’m genuinely honoured that we have now been shortlisted for a second award this year and what a great way of celebrating at such a prestigious event. As a team, we work incredibly hard to deliver the best customer service we can. Our key goal to improve the speed of resolution was achieved in 2019 which means that we are now industry-leading in terms of speed in the home improvement sector. A big thank you to my dispute resolution team for working so hard and I’m confident that we will raise standards even further this year.”