Get 50% off your first month!

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50% off your first month’s complaint management

Why use QASSS for your complaint management?

Overhead savings

QASSS Remedial Works Management

Increase brand reputation

Rapid resolution

Alternative Dispute Resolution Process

Avoid court

Alternative Dispute Resolution Process

Reduce churn

QASSS Remedial Works Management

Continuous improvement

installation management

Quality assurance

QASSS Partnerships

Reduce escalation

How we can help

White label complaint management includes the supply of a fully branded and bespoke complaint handling solution. We act in effect as a trusted member of your team.

  • Dedicated and experienced complaint handling agents.
  • Intelligent call routing.
  • All customer contact is fully branded as your business.
  • Management information including audit trail and root cause analysis.
  • If the option of using QASSS to manage ADR (alternative dispute resolution) or remedial works management is required, analysis will also be included in the reporting.
  • Fixed cost plans so no surprise bills.
complaint management QASSS

To find out how we can help you with complaint management and get 50% off, please contact us today

Complaint management top tips

Complaint management – top tips

Good customer service has always been important, now more than ever given the rise of social media and review sites. Quick and effective complaint handling will help you turn customer complainers into brand advocates, helping to increase brand loyalty and your company’s reputation.

To find out more and download our ‘Top Tips for Complaint Handling’ click here.

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Fill in your details below and we'll call you back to discuss a complaint handling solution for your business