For a bespoke quote on outsourced warranty claims management, contact us today

warranty claims

Why use our warranty claims service?

Free up time, refocus on positive actions and reduce your overhead costs

  • Take away the hassle of dealing with claims so you can focus on new business and delivery.
  • Reduce the costs associated with your pain points, including staff related costs, IT hardware and software costs, telephony costs, fleet costs, administration costs and other time related costs.

Our industry-leading resolution speed and independence helps reduce claim costs and improve outcomes

  • Faster resolution combined with our independence means that we are more effective in negotiation, reducing claim costs, avoiding opportunities for escalation, improving satisfaction and retention and helps release more time back into the business.
  • Our independence gives us more leverage over other interested parties when things go wrong.

We have in-depth sector expertise with over 10 years’ experience in home improvement and renewable energy

  • Your customers are in safe hands with us. We are trusted to handle our clients’ customers fairly, professionally and with integrity.
  • We are industry-leading and multi award winning for our bespoke services.

Why we’re different

We are the only company in the sector providing a unique end-to-end warranty claims management service for home improvement and renewable energy companies. We offer both a fully outsourced service or partially outsourced service depending on your requirements.

QASSS Partnerships

Triage

Live interview technology and evidence capture allow us to triage and reduce fraudulent claims by 40%.

QASSS Remedial Works Management

Validation

We use expert Dispute Resolution Officers to establish if there is a claim. And if so, where the responsibility sits.

QASSS Partnerships

Resolution

Our independence means we can negotiate effectively, and we’ll liaise with third parties to hold them to account.

QASSS Partnerships

Cost management

We ensure robust cost control and cost certainty to reduce direct claims spend and overheads related to warranty claims.

QASSS Partnerships

Fulfilment

We provide access to our remedial network where independent repairs are required. Fully accredited with national coverage.

QASSS Partnerships

Insight

We provide root cause analysis and risk intelligence to further improve performance and reduce costs.

To find out how we can help you with an outsourced warranty claims service, get in touch

More about who we are

QASSS is the only company in the sector that provides end-to-end resolution management; from complaint handling, dispute resolution, remedial works, warranty claims and section 75/56 claims.

We are approved as a Chartered Trading Standards (CTSI) ADR body with in-depth sector expertise with over 10 years’ experience in home improvement and renewable energy and we’re proud of our industry-leading and multi award-winning services.

Our clients include retailers, installers, associations, government departments, banks, insurers and brokers.

We also have the largest UK remedial network, operating to insurance standard schedule of rates.

For a bespoke quote on warranty claims management, call Ciaran Harkin, Managing Director on 07706 001357 or email c.harkin@qasss.co.uk.

warranty claims

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.