Protecting the reputation of clients, controlling the claims spend and delivering improved outcomes
At QASSS, we operate a unique end-to-end warranty claims management service for home improvement and renewable energy companies to take away the hassle and help save time, money and resource. Our aim is to remove the pain points that don’t generate revenue, allowing businesses to focus on the good stuff, all whilst also reducing your overheads.
Our complete warranty claims service is fast and cost effective. It can be fully or partially outsourced and includes triage, validation, resolution, cost management, fulfilment and management information and insight.
We take care of things when they do go wrong, protect company reputations and feedback insight to our clients allowing continuous improvement.
Why use our warranty claims service?
Free up time, refocus on positive actions and reduce your overhead costs
- Take away the hassle of dealing with claims so you can focus on new business and delivery.
- Reduce the costs associated with your pain points, including staff related costs, IT hardware and software costs, telephony costs, fleet costs, administration costs and other time related costs.
Our industry-leading resolution speed and independence helps reduce claim costs and improve outcomes
- Faster resolution combined with our independence means that we are more effective in negotiation, reducing claim costs, avoiding opportunities for escalation, improving satisfaction and retention and helps release more time back into the business.
- Our independence gives us more leverage over other interested parties when things go wrong.
We have in-depth sector expertise with over 10 years’ experience in home improvement and renewable energy
- Your customers are in safe hands with us. We are trusted to handle our clients’ customers fairly, professionally and with integrity.
- We are industry-leading and multi award winning for our bespoke services.
Why we’re different
We are the only company in the sector providing a unique end-to-end warranty claims management service for home improvement and renewable energy companies. We offer both a fully outsourced service or partially outsourced service depending on your requirements.
More about who we are
We are approved as a Chartered Trading Standards (CTSI) ADR body with in-depth sector expertise with over 10 years’ experience in home improvement and renewable energy and we’re proud of our industry-leading and multi award-winning services.
Our clients include retailers, installers, associations, government departments, banks, insurers and brokers.
We also have the largest UK remedial network, operating to insurance standard schedule of rates.
For a bespoke quote on warranty claims management, call Ciaran Harkin, Managing Director on 0161 676 0919 or email [email protected]
We have worked with QASSS now for sometime and they have consistently proven themselves to be a highly professional service when liaising with our clients. We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.
Special thanks to Tracy, Laura & Alan for all their hard work!
I would just like to say how well Tracey has dealt with our complaint, she has been so helpful, and friendly and has kept us very informed at all times.
She is a real asset to the company.
Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and, of course, our products. Welcome to the EEC team.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
We continue to use the QASSS relationship to enhance our customer experience. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.