Alternative Dispute Resolution Myths

Despite Alternative Dispute Resolution (ADR) being an important consideration when undertaking a home improvement project, many people have never heard of it or misunderstand how it can help. That’s why there are plenty of myths surrounding ADR. But don’t panic, using ADR won’t break the bank nor is it just arbitration. Knowing the facts will help you feel more positive about using Alternative Dispute Resolution.

Myth #1: ADR is Arbitration

Fact: Arbitration is a form of alternative dispute resolution. There are three common types of ADR which include mediation, conciliation, and arbitration.

So, what is Arbitration and what is ADR?

Arbitration is a process where a dispute is brought before a third party (an arbitrator) for resolution. The arbitrator hears the evidence and then makes a decision.

Alternative Dispute Resolution (ADR) is a procedure for settling disputes between two parties without litigation.

Myth #2: ADR is costly

Fact: ADR is a much quicker process than taking a dispute to court, instantly meaning that there are fewer costs. Consumer protection schemes such as The Double Glazing & Conservatory Ombudsman Scheme (DGCOS), The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES) and Home Improvement Consumer Protection Scheme (HICS) offer ADR free of charge to customers that are using one of the schemes’ members.

For Finance Lenders, Insurers and Manufacturers, QASSS offers bespoke ADR packages depending on their needs. To enquire about our industry-leading ADR services, contact our team.

Myth #3: Fair and negotiated outcomes can be reached without a mediator

Fact: Oftentimes, those involved in a dispute fail to view the situation objectively. Mediators are trained to factually assess the dispute and resolve the dispute with an outcome that satisfies both parties. Mediators do not have full control of the outcome and therefore enable the parties to reach a mutually agreed and fair outcome together.

Myth #4: Mediation is a waste of time and delays the settlement of a case

Fact: The time taken to reach a resolution is one of the largest benefits of mediation. Each company has different average resolution times, so it’s important to inquire about this before choosing a mediator to handle your dispute/s.

For example, QASSS resolves disputes in an average of 3.59 days [1] whereas the UK average ADR resolution time is currently 80 days. (CTSI ADR Report, 2018).

For more information on ADR and the services we can help with, please contact us today: 0330 335 3354 or email us on info@qasss.co.uk

 [1] An average time from the DGCOS, HIES & HICS Schemes dated July 2019 – September 2019.