CTSI resolution

The Consumer Codes Approval Scheme (CCAS), of which QASSS is an approved member, celebrates five years of Alternative Dispute Resolution (ADR) consumer regulations and its achievements during this period.

The scheme aims to promote consumer interests by setting out the principles of effective customer service and protection. It goes above and beyond consumer law obligations and sets a higher standard, showing consumers clearly – through the right to display the CTSI approved code logo – that code members can be trusted.

Over the past five years, over 68,000 UK businesses joined the scheme and over £12.7M was recovered for consumers.

In April, a report revealed that CCAS now protects almost £135bn of consumer transactions, a 62% year-on-year increase.

By assisting consumers and businesses, ADR within CCAS helps both avoid costly court proceedings and enables them to reach an agreement quicker. Consumers gain access to a clear complaint and ADR procedure. Businesses are regularly audited and monitored to ensure they comply with the high standards set by their approved code of practice. By using an approved trader, consumers have protection above and beyond regular consumer law rights.

CTSI Chief Executive and Interim Chair of the CCAS Board, Leon Livermore, said:

“ADR has proved vital for strengthening the relationship between UK consumers and businesses. I am proud of CCAS’ achievements over the past five years, and I look forward to its continuing growth and development as we come out of the coronavirus lockdown, and over the next five years.”

QASSS is an approved provider of ADR helping both businesses and consumers to resolve disputes through mediation and avoid the stress and cost of going to court. Our award-winning service is industry leading with an average resolution time of just 3.59 days and 98.4% of disputes are resolved without need for referral to the Ombudsman.