Our Christmas and New Year Opening Hours are as follows:
Open: Thursday 24th December 8.30 am – 2.30 pm
Closed: Friday 25th December – Friday 1st January
Reopen: Monday 4th January.
Thank you to all our clients, customers and the fantastic team at QASSS.
Wishing you all a safe and Merry Christmas and a Happy New Year.
Looking forward to working with you all in 2021!
Over the last year, during the pandemic, many businesses have avoided litigation and used alternative dispute resolution to resolve commercial disputes. 63% of more than 100 companies surveyed by YouGov for EY said that since the pandemic began, they had adopted a more conciliatory approach to disputes, with 77% using Alternative Dispute Resolution (ADR) to […]
The elderly and vulnerable are being targeted by rogue loft insulation firms who are scaring people into paying thousands of pounds (in some cases, up to nearly £10,000) to remove recently installed spray foam insulation. The rogue firms are cold calling residents claiming that their loft insulation was causing moisture problems, emitting pathogens and even […]
Answering customer complaints effectively and quickly can turn unhappy customers into true brand advocates. Even the most vocal and complex complaints handled well, will see your customer advocacy increase across the board. Your strategy should be to win hearts and minds and embrace complainants. You should see those customers as an opportunity rather than a […]
