Our Christmas and New Year Opening Hours are as follows:
Open: Thursday 24th December 8.30 am – 2.30 pm
Closed: Friday 25th December – Friday 1st January
Reopen: Monday 4th January.
Thank you to all our clients, customers and the fantastic team at QASSS.
Wishing you all a safe and Merry Christmas and a Happy New Year.
Looking forward to working with you all in 2021!
It goes without saying that effective handling of complaints and good customer service has always been important. Given the rise of social media and review sites, we now have a wide choice of tools and channels to immediately call out poor service and ineffective complaint handling and share that message wide and far. But what […]
According to an Ombudsman Services Report, it is estimated that UK businesses lose around £37 billion every year due to poor customer service and mismanagement of complaints. The importance of root cause analysis cannot be understated. Businesses should capture information on all customer interactions for analytical purposes, particularly when it comes to disputes or complaints, […]
The Government expects the Green Homes Grant Scheme will help up to 600,000 households save up to £600 on their energy bills, but so far only 20,000 vouchers have been issued. The Environmental Audit Committee (EAC) has warned at its current rate it will take a staggering ten years to meet the target. And in […]
