To find out how we can help you with complaint handling  solutions, please contact us today.

Alternative Dispute Resolution

Why Use QASSS Complaint Handling?

We know from experience that good complaint handling is critical to the home improvement sector. With the emergence of social media and online platforms that support customers’ abilities to comment on a company’s reputation, it is increasingly important for businesses to deal and correct a complaint, quickly and effectively.

Our approach to complaint management ensures that we always aim to deliver appropriate outcomes and continually promote a culture of fair treatment. All our complaint teams receive rigorous ongoing training to ensure that they can handle a wide range of different customer scenarios to deliver quick resolutions, whilst safeguarding the reputation of our clients.

Our bespoke complaint handling services can help you save time, money and avoid reputational damage.

To find out how we can help you, please contact us:

What are the Benefits of using our Complaints Handling Service?

Alternative Dispute Resolution Process

Reduce churn

Maintain good customer relations, increase retention and avoid deadlocks.

QASSS Remedial Works Management

Increase brand reputation

Stand out from your competitors by demonstrating a clear commitment to high quality customer service.

QASSS Remedial Works Management

Continuous improvement

Root cause analysis and insight is used to drive continuous improvement.

Quality assurance

Our heritage is in home improvement consumer protection schemes, ensuring in-depth technical expertise.

QASSS Partnerships

Avoid court and legal proceedings

Customers will be less likely to bring court actions that are very time-intensive, costly and in the public domain.

Alternative Dispute Resolution Process

Overhead savings

Reduce costs and free up time and resource. Referring complaints and disputes to a specialist provider will free up customer care services and other internal management resources.

Rapid resolution

QASSS have the expertise to bring about quick resolution of complaints, driving better outcomes for customers and clients.

QASSS Partnerships

Reduce incidence of escalated complaints

QASSS will help resolve complaints quickly and efficiently.

Our Complaint Handling Solution

White label complaint handling includes the supply of a branded and bespoke complaint handling solution.

  • Dedicated complaint handling agents.
  • Intelligent call routing.
  • All contact (phone and email) with customers will be fully branded.
  • Management information including audit trail and root cause analysis.
  • If the option of using QASSS to manage ADR (alternative dispute resolution) or remedial works management is required, analysis will also be included in the reporting.
  • Simple pricing and invoicing.
QASSS Partnerships

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.