Glazing

Our glazing scheme’s promise is that consumers will receive genuine protection and can confidently place an order, knowing their home is in safe hands with a member.

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Renewables

Our renewable scheme is a Chartered Trading Standards Institute (CTSI) Approved Consumer Code covering the installation of renewable energy and home energy efficiency products.

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Home Improvement

Our home improvement scheme covers installations such as, but not limited to, kitchens, bathrooms and bedrooms ensuring consumers can buy with confidence.

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Benefits of all schemes:

Member Benefits

  • The only consumer protection scheme that is endorsed by George Clarke (Architect & TV Presenter) and Nick Ross (former BBC Watchdog & Crimewatch Presenter)
  • Increased profit margins
  • Increased sales conversion rate
  • Access to CTSI approved industry leading approved dispute resolution
  • Reduced cancellation rates
  • Insurance backed guarantees for every customer
  • Deposit and stage payment protection (up to 25% of the contract value)
  • Access to finance facilities
  • One registration does it all
  • Suite of free point of sale marketing material
  • Access to new leads

Consumer Benefits

  • Access to fully vetted and accredited installers (to provide reassurance)
  • A free consumer advice line: 0800 195 9433
  • Free Deposit and Stage Payment Protection (up to 25% of the contract value)
  • Free Insurance Backed Guarantee (purchased on your behalf by schemes)
  • Free mediation for every customer when required (to help fully resolve any disputes)
  • Free independent inspections for every customer if required (to assist with installation/product defects at schemes discretion)
  • Free access to The Ombudsman for every customer if required (to conclude any disputes without incurring legal fees or costs)
  • The only consumer protection schemes in home improvement/energy industry that is endorsed by George Clarke (Architect & TV Presenter) and Nick Ross (Former BBC Watchdog & Crimewatch Presenter)

To find out how we can help, contact us today:

A trusted partner

Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and we have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.