QASSS Window


Our glazing scheme’s promise is that consumers will receive genuine protection and can confidently place an order, knowing their home is in safe hands with a member.

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QASSS Renewables


Our renewable scheme is a Chartered Trading Standards Institute (CTSI) Approved Consumer Code covering the installation of renewable energy and home energy efficiency products.

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Home Improvement

Our home improvement scheme covers installations such as, but not limited to, kitchens, bathrooms and bedrooms ensuring consumers can buy with confidence.

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Benefits of all schemes:

DGCOS Ombudsman Scheme

Member Benefits

  • The only consumer protection scheme that is endorsed by George Clarke (Architect & TV Presenter) and Nick Ross (former BBC Watchdog & Crimewatch Presenter)
  • Increased profit margins
  • Increased sales conversion rate
  • Access to CTSI approved industry leading alternative dispute resolution
  • Reduced cancellation rates
  • Insurance backed guarantees for every customer
  • Deposit and stage payment protection (up to 25% of the contract value)
  • Access to finance facilities
  • One registration does it all
  • Suite of free point of sale marketing material
  • Access to new leads
DGCOS Ombudsman Scheme

Consumer Benefits

  • Access to fully vetted and accredited installers (to provide reassurance)
  • A free consumer advice line: 0800 195 9433
  • Free Deposit and Stage Payment Protection (up to 25% of the contract value)
  • Free Insurance Backed Guarantee (purchased on your behalf by schemes)
  • Free mediation for every customer when required (to help fully resolve any disputes)
  • Free independent inspections for every customer if required (to assist with installation/product defects at schemes discretion)
  • Free access to The Ombudsman for every customer if required (to conclude any disputes without incurring legal fees or costs)
  • The only consumer protection schemes in home improvement/energy industry that is endorsed by George Clarke (Architect & TV Presenter) and Nick Ross (Former BBC Watchdog & Crimewatch Presenter)

To find out how we can help, contact us today:

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.