HIES Consumer Code

What does HIES offer?

HIES ensures all prospective members endure a rigorous accreditation process before they can join our trusted network of renewable energy installers. Once approved, they will be subject to continuous monitoring to ensure they are adhering to our scheme rules and code of practice.

In addition to free deposit protection, free stage payment protection and free insurance backed guarantees, consumers using a HIES accredited member can benefit from our robust and speedy Chartered Trading Standards Institute (CTSI) approved alternative dispute resolution service, thus ensuring they are protected at every step of their renewable energy journey.

To find out how we can help, contact us today:

DGCOS Ombudsman Scheme

Member Benefits

  • The only consumer protection scheme that is endorsed by George Clarke (Architect & TV Presenter) and Nick Ross (Former BBC Watchdog & Crimewatch Presenter)
  • Increased profit margins
  • Increased sales conversion rate
  • Industry leading approved dispute resolution
  • Reduced cancellation rates
  • Insurance Backed Guarantees for every customer
  • Deposit and Stage Payment Protection (up to 25% of the contract value)
  • Access to finance facilities
  • One registration does it all
  • Suite of free point of sale marketing material
  • Access to new leads
DGCOS Ombudsman Scheme

Consumer Benefits

  • The only consumer code in home improvement/energy industry that is endorsed by George Clarke (Architect & TV Presenter) and Nick Ross (Former BBC Watchdog & Crimewatch Presenter)
  • Access to fully vetted and accredited Installers (to provide reassurance)
  • A free consumer advice line: 0800 195 9433
  • Free Deposit and Stage Payment Protection (up to 25% of the contract value)
  • Free Insurance Backed Guarantee (purchased on your behalf by HIES)
  • Free mediation for every customer when required (to help fully resolve any disputes)
  • Free independent inspections for every customer if required (to assist with installation/product defects at HIES discretion)
  • Free access to The Ombudsman for every customer if required (to conclude any disputes without incurring legal fees or costs)

A trusted partner

Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and we have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.