The QASSS contractor network is made up of independent contractors and installers situated throughout the UK. Our network partners deliver a comprehensive range of installation and remedial works services. All jobs are completed to the very highest standards.
As an approved Consumer Code for the Chartered Trading Standards Institute (CTSI), we only work with the best contractors in the home improvement and renewables sector. In order to provide maximum protection, the QASSS network uses video capture technology to evidence all key milestones in the customer journey.
It can often be challenging for consumers to locate trustworthy and reliable contractors. Our service therefore focuses on taking away the stress when people have improvement work completed. So, from accessing elite and accredited traders, customers can be sure they are choosing a reputable business from the QASSS network and that all work is guaranteed.
In order to deliver the best possible service to customers and clients, contractors are rigorously vetted before they can join our national network.
It is crucial that we have a deep understanding of each contractor’s business. As part of the vetting process, we focus on a number of areas including business assurance, business status, structure and scope, background checks, skillset and competency, insurance policies and compliance, capacity planning, customer contracts, financial and accounting checks, quality management, social media and customer care and satisfaction ratings.
We continuously monitor and support our contractor network in delivering high standards. Plus, with unique video technology capture and validation (for the renewables sector), both clients and customers receive full end-to-end protection.
We continue to use the QASSS relationship to enhance our customer experience. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.
Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and, of course, our products. Welcome to the EEC team.
Absolutely amazing service by QASSS, they have helped our business be more efficient and have turned upset customers to the happy ones. Tracy has been really helpful and has also gone out of her way to give us advice where needed to improve business strategy.
I would just like to say how well Tracey has dealt with our complaint, she has been so helpful, and friendly and has kept us very informed at all times.
She is a real asset to the company.
We have worked with QASSS now for sometime and they have consistently proven themselves to be a highly professional service when liaising with our clients. We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.
Special thanks to Tracy, Laura & Alan for all their hard work!
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.