The QASSS contractor network is made up of independent contractors and installers situated throughout the UK. Our network partners deliver a comprehensive range of installation and remedial works services. All jobs are completed to the very highest standards.
As an approved Consumer Code for the Chartered Trading Standards Institute (CTSI), we only work with the best contractors in the home improvement and renewables sector. In order to provide maximum protection, the QASSS network uses video capture technology to evidence all key milestones in the customer journey.
It can often be challenging for consumers to locate trustworthy and reliable contractors. Our service therefore focuses on taking away the stress when people have improvement work completed. So, from accessing elite and accredited traders, customers can be sure they are choosing a reputable business from the QASSS network and that all work is guaranteed.
In order to deliver the best possible service to customers and clients, contractors are rigorously vetted before they can join our national network.
It is crucial that we have a deep understanding of each contractor’s business. As part of the vetting process, we focus on a number of areas including business assurance, business status, structure and scope, background checks, skillset and competency, insurance policies and compliance, capacity planning, customer contracts, financial and accounting checks, quality management, social media and customer care and satisfaction ratings.
We continuously monitor and support our contractor network in delivering high standards. Plus, with unique video technology capture and validation (for the renewables sector), both clients and customers receive full end-to-end protection.
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.