How does Dispute Assist work?
With Dispute Assist, you get ALL-INCLUSIVE dispute resolution for a nominal price which covers all costs, including mediation and conciliation, independent inspections, forensic reporting, and Ombudsman access.
Dispute Assist is enacted at the point of purchase and provides alternative dispute resolution services for 6 years.
Given average contract values in the sector, the price of Dispute Assist really is nominal (<£15 per installation), to not only help you avoid potential litigation costs, but it’s a great selling point to show customer commitment by offering access to free dispute resolution to give them that extra peace of mind.
Should a dispute arise, all ADR services, including mediation and conciliation, independent inspections, forensic reports and ombudsman access, are completely free at that point, irrespective of the complexity of the case, so no surprise bills. And it lasts for 6 years!
We invoice companies for Dispute Assist taken out on each installation at the end of each month so it’s also cashflow neutral too!
Watch our short video on Dispute Assist to find out more
Dispute Assist gives businesses access to industry-leading dispute resolution. And, what’s more, it’s at a nominal price and cashflow neutral.
We think it’s a no-brainer!
Why Dispute Assist?
Why not? Show outstanding customer commitment and save money and time without even thinking about it.
Trusted all-in-one dispute resolution
Hassle-free and super quick service
Fulfil legal obligations
Neutral cashflow impact
Add value to the sale and win new business
No admin – CSV or API data transfer
Increase brand reputation
Avoid soaring litigation fees
Cutting-edge interactive technology
What’s included in the price?
Given the financial challenges businesses are facing, the key to product development was being able to offer industry-leading ADR whilst overcoming financial barriers and reducing the risk of soaring litigation fees.
In short – right price, no risk and cashflow neutral.
Plus, we’ve gone all-inclusive, so for the nominal price, you get mediation, independent inspections, expert witness reporting and Ombudsman access!
So genuinely there are no surprise bills (and it helps avoid those fat cat lawyers and litigation fees).
The maths behind it all
We believe in taking away the barriers to accessing good ADR, so we’ve had our very best financial geniuses on the case to create a water-tight model that keeps the price nominal and affordable for everyone.
And we’ve gone all-inclusive! Mediation and conciliation services, inspection fees, forensic reports and access to the Ombudsman are all included in the price.
Now we’re not a charity and we’ve all got to earn a living, but we are ethical and therefore our pricing is completely transparent. Pricing is based on your dispute ratio and is monitored. And what’s more, if your dispute ratio decreases, we’ll review the price down, but also conversely, if it increases, the price could be reviewed upwards.
Mega business benefits
We really have reimagined ADR and designed the super-quick service with both businesses and consumers in mind, keeping it easily accessible, simple and cashflow neutral (I know we can’t help saying this enough)!
What’s great for businesses is that you can fulfil your legal obligations, avoid mounting litigation costs, demonstrate outstanding customer commitment and save money and time without even thinking about it.
Dispute Assist has been developed to overcome cost barriers, particularly in these difficult times, so you get comprehensive dispute resolution at a nominal price with no surprise costs.
And, the icing on the cake!
As we can help reduce your dispute ratio and the risk of consumers complaining to lenders, you’ll be able to benefit from preferential rates.
More about us
Dispute Assist is brought to you by QASSS. We seriously understand the market with over 10 years’ experience in the home improvement and renewable energy sectors, and believe us, we’ve seen it all.
We are the fastest on the block. Our average resolution time is just 3.59 days compared to an industry average of 80 days – scandalous right!
We don’t spend money on big ad campaigns, instead, we invest in innovative technology and our people to deliver outstanding service.
We are humble but sometimes it’s good to share the shiny bits and we’re incredibly proud of the team with 3 awards under our belt this year.
Contact us to find out more
We’re a friendly bunch and would love to connect and discuss how Dispute Assist we can help your business and your customers.
Contact the team on 0161 676 0919 or by email at firstname.lastname@example.org
We continue to use the QASSS relationship to enhance our customer experience. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.
Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and, of course, our products. Welcome to the EEC team.
Absolutely amazing service by QASSS, they have helped our business be more efficient and have turned upset customers to the happy ones. Tracy has been really helpful and has also gone out of her way to give us advice where needed to improve business strategy.
I would just like to say how well Tracey has dealt with our complaint, she has been so helpful, and friendly and has kept us very informed at all times.
She is a real asset to the company.
We have worked with QASSS now for sometime and they have consistently proven themselves to be a highly professional service when liaising with our clients. We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.
Special thanks to Tracy, Laura & Alan for all their hard work!
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.