Click here to download our Dispute Assist brochure

How does it work?

In a similar way to a pre-paid cover plan, Dispute Assist is enacted and paid for at the point of purchase, protecting businesses and consumers should a dispute arise for 6 years.

Given average contract values in the sector, the price of Dispute Assist really is nominal (<£20 per installation), to not only protect you from potential mediation or litigation costs, but it’s a great selling point to show customer commitment by offering access to free dispute resolution to give them that extra peace of mind.

Should a dispute arise, all ADR services, including mediation and conciliation, independent inspections, forensic reports and ombudsman access, are completely free at that point, irrespective of the complexity of the case, so no surprise bills.

We invoice companies for Dispute Assist taken out on each installation at the end of each month so it’s also cashflow neutral too!

Why Dispute Assist?

Why not? Show outstanding customer commitment and save money and time without even thinking about it.

Trusted all-in-one dispute resolution

Nominal price

Hassle-free and super quick service

Fulfil legal obligations

Neutral cashflow impact

Add value to the sale and win new business

No admin – CSV or API data transfer

Increase brand reputation

Avoid soaring litigation fees

Cutting-edge interactive technology

What’s included in the price?

Given the financial challenges businesses are facing, the key to product development was being able to offer industry-leading ADR whilst overcoming financial barriers and reducing the risk of soaring litigation fees.

In short – right price, no risk and cashflow neutral.

Plus, we’ve gone all-inclusive, so for the nominal price, you get mediation, independent inspections, expert witness reporting and Ombudsman access!

So genuinely there are no surprise bills (and it helps avoid those fat cat lawyers and litigation fees).

dispute assist pricing

For award-winning dispute resolution protection at a nominal and all-inclusive price, get in touch today

The maths behind it all

We believe in taking away the barriers to accessing good ADR, so we’ve had our very best financial geniuses on the case to create a water-tight model that keeps the price nominal and affordable for everyone.

And we’ve gone all-inclusive! Mediation and conciliation services, inspection fees, forensic reports and access to the Ombudsman are all included in the price.

Now we’re not a charity and we’ve all got to earn a living, but we are ethical and therefore our pricing is completely transparent. Pricing is based on your dispute ratio and is monitored. And what’s more, if your dispute ratio decreases, we’ll review the price down, but also conversely, if it increases, the price could be reviewed upwards.

Mega business benefits

We really have reimagined ADR and designed the super-quick service with both businesses and consumers in mind, keeping it easily accessible, simple and cashflow neutral (I know we can’t help saying this enough)!

What’s great for businesses is that you can fulfil your legal obligations, avoid mounting litigation costs, demonstrate outstanding customer commitment and save money and time without even thinking about it.

Dispute Assist has been developed to overcome cost barriers, particularly in these difficult times, so you get comprehensive dispute resolution at a nominal price with no surprise costs.

And, the icing on the cake!
As we can help reduce your dispute ratio and the risk of consumers complaining to lenders, you’ll be able to benefit from preferential rates.

More about us

Dispute Assist is brought to you by QASSS. We seriously understand the market with over 10 years’ experience in the home improvement and renewable energy sectors, and believe us, we’ve seen it all.

We are the fastest on the block. Our average resolution time is just 3.59 days compared to an industry average of 80 days – scandalous right!

We don’t spend money on big ad campaigns, instead, we invest in innovative technology and our people to deliver outstanding service.

We are humble but sometimes it’s good to share the shiny bits and we’re incredibly proud of the team with 3 awards under our belt this year.

Alternative Dispute Resolution Services

Contact us to find out more

We’re a friendly bunch and would love to connect and discuss how Dispute Assist we can help your business and your customers.

Contact Vicky Rispin, Marketing Director on 07341 084400 or email: v.rispin@qasss.co.uk

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.