How does it work?
In a similar way to a pre-paid cover plan, Dispute Assist is enacted and paid for at the point of purchase, protecting businesses and consumers should a dispute arise for 6 years.
Given average contract values in the sector, the price of Dispute Assist really is nominal (<£20 per installation), to not only protect you from potential mediation or litigation costs, but it’s a great selling point to show customer commitment by offering access to free dispute resolution to give them that extra peace of mind.
Should a dispute arise, all ADR services, including mediation and conciliation, independent inspections, forensic reports and ombudsman access, are completely free at that point, irrespective of the complexity of the case, so no surprise bills.
We invoice companies for Dispute Assist taken out on each installation at the end of each month so it’s also cashflow neutral too!
Why Dispute Assist?
Why not? Show outstanding customer commitment and save money and time without even thinking about it.
Trusted all-in-one dispute resolution
Hassle-free and super quick service
Fulfil legal obligations
Neutral cashflow impact
Add value to the sale and win new business
No admin – CSV or API data transfer
Increase brand reputation
Avoid soaring litigation fees
Cutting-edge interactive technology
What’s included in the price?
Given the financial challenges businesses are facing, the key to product development was being able to offer industry-leading ADR whilst overcoming financial barriers and reducing the risk of soaring litigation fees.
In short – right price, no risk and cashflow neutral.
Plus, we’ve gone all-inclusive, so for the nominal price, you get mediation, independent inspections, expert witness reporting and Ombudsman access!
So genuinely there are no surprise bills (and it helps avoid those fat cat lawyers and litigation fees).
The maths behind it all
We believe in taking away the barriers to accessing good ADR, so we’ve had our very best financial geniuses on the case to create a water-tight model that keeps the price nominal and affordable for everyone.
And we’ve gone all-inclusive! Mediation and conciliation services, inspection fees, forensic reports and access to the Ombudsman are all included in the price.
Now we’re not a charity and we’ve all got to earn a living, but we are ethical and therefore our pricing is completely transparent. Pricing is based on your dispute ratio and is monitored. And what’s more, if your dispute ratio decreases, we’ll review the price down, but also conversely, if it increases, the price could be reviewed upwards.
Mega business benefits
We really have reimagined ADR and designed the super-quick service with both businesses and consumers in mind, keeping it easily accessible, simple and cashflow neutral (I know we can’t help saying this enough)!
What’s great for businesses is that you can fulfil your legal obligations, avoid mounting litigation costs, demonstrate outstanding customer commitment and save money and time without even thinking about it.
Dispute Assist has been developed to overcome cost barriers, particularly in these difficult times, so you get comprehensive dispute resolution at a nominal price with no surprise costs.
And, the icing on the cake!
As we can help reduce your dispute ratio and the risk of consumers complaining to lenders, you’ll be able to benefit from preferential rates.
More about us
Dispute Assist is brought to you by QASSS. We seriously understand the market with over 10 years’ experience in the home improvement and renewable energy sectors, and believe us, we’ve seen it all.
We are the fastest on the block. Our average resolution time is just 3.59 days compared to an industry average of 80 days – scandalous right!
We don’t spend money on big ad campaigns, instead, we invest in innovative technology and our people to deliver outstanding service.
We are humble but sometimes it’s good to share the shiny bits and we’re incredibly proud of the team with 3 awards under our belt this year.
Contact us to find out more
We’re a friendly bunch and would love to connect and discuss how Dispute Assist we can help your business and your customers.
Contact Vicky Rispin, Marketing Director on 07341 084400 or email: firstname.lastname@example.org
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.