QA Scheme Support Services (QASSS) is a business support service that operates three consumer protection schemes across the home improvement sector – HIES, HICS, and DGCOS*. Recently, QASSS has seen great success after the launch of their free training sessions for regional trading standard teams in 2019.

The company set up the free training sessions to share their technical expertise and knowledge regarding renewable energy and to offer support to those who may need it. The training sessions are held nationwide and are exclusively for trading standards officers.

The sessions discuss what trading standard officers should look out for when dealing with renewable installers or conducting investigations into criminal activity relating to renewables.

The sessions cover:

  • When an installer can claim that they are ‘working with government’
  • What government subsidies are available
  • Where consumers can go for free, independent advice and dispute resolution
  • Scams and fraud associated with renewables
  • How QASSS can help with criminal investigations
  • What the future will be for renewables.

An overview of the training sessions can be found here.

Adrian Simpson, Director of Policy and Regulatory Affairs at QASSS, hosts the sessions. Adrian is a Chartered Trading Standards Practitioner and Lead Officer. Before his current role at QASSS, Adrian was a Service Director at the Chartered Trading Standards Institute and held various roles in Trading Standards Services.

Adrian commented, “We have seen great success in the training programme since it was launched in 2019. We want to ensure that our attendees fully understand what to look out for in the renewable energy market when working with installers. The training sessions are a fantastic opportunity for those who want to increase their understanding of the marketplace and discuss their queries and concerns.”

Anne-Louise, Chair of the CTSI Welsh Branch, commented, “The training provided by Adrian Simpson on rogue solar/renewable scams at our CTSI Welsh Branch Autumn Training Event was excellent. He was a very knowledgeable and enthusiastic trainer. The feedback from delegates regarding his training was very positive.”

For further information or to book a session with QASSS, please email Adrian Simpson at a.simpson@hiesscheme.org.uk

 

 

*HIES – The Home Insulation and Energy Systems Quality Assured Contractors Scheme
HICS – Home Improvement Consumer Protection Scheme Ltd
DGCOS – The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme