QA Scheme Support Services (QASSS), and their associated home improvement consumer protection schemes (DGCOS, HIES, and HICS), have wrapped their latest set of videos with brand ambassador, George Clarke at My Fitted Bedrooms and Kitchens in Stockport.
The consumer protection schemes cover the entire home improvement sector, including double glazing, kitchens, conservatories, building, and renewables. George Clarke, architect and television presenter, has backed the consumer protection schemes since May 2019. Upon learning more about the protection that the schemes offer, George joined as brand ambassador to help offer trust, confidence and, peace of mind to consumers across the home improvement industry.
The schemes offer an array of free benefits to consumers such as industry-leading alternative dispute resolution, access to an Ombudsman (should they need it), deposit and stage payment protection, insurance backed guarantees and much more.
George Clarke commented, “I truly believe in what the schemes offer within the industry. I know that they are serious about raising standards in home improvement and ensuring that everybody is treated fairly. The schemes offer free protection to consumers meaning they can confidently choose a reputable installer knowing they have the right protection in place. This is also a major asset in the installer’s tool kit. By offering this complete protection, the schemes have seen installers’ cancellation rates fall by half in this year alone, meaning it’s a win-win for everyone.”
Their latest set of videos were shot at one of their member’s showrooms, We Fit Any Furniture, trading as My Fitted Bedrooms and Kitchens, in Stockport. The videos are designed to help customers and create greater awareness about just how important genuine consumer protection is when undertaking a home improvement project and just how important it is to pick an accredited installer for the job.
Ciarán Harkin, Managing Director at QASSS, commented, “The videos are just a small part of the tools and support we give to both our members and consumers. There is often more than meets the eye when hiring someone to undertake work on a home and our schemes are set up to protect both consumers and installers throughout this process, providing that extra peace of mind.”
Barry Rourke, CEO at We Fit Any Furniture, commented, “We were delighted to welcome George and the team from QASSS to our showroom. We have many shared values in how we care for our customers when investing in home improvements. Customer peace of mind is paramount to every member of our team and we believe QASSS are best suited to help us with this goal.”