the samaritans

At QASSS, we are very proud of our very own good Samaritan, Adrian Simpson, Director of Policy and Regulatory Affairs. Adrian devotes his spare time to the Samaritans as a listening volunteer at the Medway, Gravesham and Swale branch.

Adrian Simpson is a listening volunteer at Medway, Gravesham and Swale Samaritans. He is also Director of Policy and Regulatory Affairs at QASSS Ltd who won a silver and bronze award at the UK Complaint Handling Awards 2020.

Here he highlights the very worthy work of the Samaritans.

About the Samaritans

The COVID-19 crisis has affected every part of everyday life, especially it seems the nation’s mental health and well-being. At Samaritans, we have noticed that many people are not just worried about their health but also their future and their emotional well-being. People who have never heard of us before the outbreak are coming to us to share how they are feeling at the moment.

Although branches are closed for face to face visits at the moment, volunteers are still on hand to provide support by email and by phone. We are still continuing to train new Samaritans remotely to ensure that we can still answer the calls and emails.

Started by the Reverend Chad Varah in 1953 Samaritans provide callers with a safe place to explore their feelings without judgement and we now receive over 5 million contacts a year. It’s a sad fact that over 6,500 a year die by suicide in the UK with men aged 45-49 at the highest risk. Our vision is to reduce that number by giving those in distress someone to listen to them.

For the last two years I’ve been part of this organisation and before I joined there were so many things I never knew about Samaritans that I’d like to share:

  • We are not just there for people who are feeling suicidal. We are there to listen to anyone who is in distress.
  • We receive calls from every walk of society.
  • Samaritans is not a religious organization.
  • We believe in self-determination and that everyone has the right to choose what to do with their life. Our role is to listen and explore options with the caller.
  • We won’t judge any callers or tell them what we think they should be doing.
  • Calls to us are confidential and free and we are available 24 hours a day, each and every day


the samaritans

How you can help

  •  We are a charity and rely on donations to keep our service going so donations are gratefully received
  • If you know someone who is in emotional distress, or you yourself feel like you need support please contact us using the details below
  • We really need more new volunteers to help support our callers. All that we ask is for a commitment of your time. You will receive full training and will be supported every step of the way

How to contact the Samaritans

Call 116 123