Installation Services Management
A new standard in installation
Covering all industry sectors, including renewable energy, glazing, roofing, insulation, driveways, outdoor leisure, heating and ventilation, lighting, kitchens, bathrooms, and bedrooms, we offer an end-to-end installation management solution, operating to our 3IP® standard.
3IP® combines cutting-edge technology, data, and insight to provide real end to end protection for all parties. Our 3IP® standard was born from seeing gaps in the current installation marketplace, where multiple badges and certifications fail to pick up on key problem areas such as capacity planning, workflow management, customer experience, operational leadership, and risk management.
Our installation management service is revolutionary in the marketplace, utilising only those installers approved under our 3IP® standard, overseen by our planning and customer services teams, and supported by our award-winning aftercare team who will quickly resolve any warranty claims, complaints, or technical issues.
The service provides risk mitigation at all stages and ensures appropriate evidencing, checking, monitoring and validation throughout the customer journey including the sales process, offering a new standard in the industry, and helping our clients save time, money, and resource.
Installation management – how it works
QASSS for many years has been providing remedial maintenance to the financial services sector and home improvement retailers. In 2021, we flipped that process, utilising all of our learnings from when things go wrong, to produce a new installation management service, using only those installers approved under our 3IP® standard.
We have been working with retailers, banks, insurers, and public bodies to create this new standard and this is what our network of contractors works to when installing products for our clients.
All of the above is supported by the industry-leading, QASSS resolution teams that work with contractors and consumers to resolve any warranty claims, complaints, or technical issues. With our longstanding membership of the Chartered Trading Standards Institute, as an approved Alternative Dispute Resolution provider, we are well versed in monitoring risks associated with poorly installed or poorly sold products.
Our team of planners will take your sales order and assess it to ensure there are no issues with the selling or contractual paperwork process. From there, the installation will be assigned to one of our approved contractors and QASSS will ensure the consumer is kept up to date through the course of the installation process.
A suite of aftercare services kick upon completion of the installation and our works comes fully protected with a range of warranties and assurances to give you full confidence, that your customers are being treated brilliantly throughout the installation process.
Key features of our service
Accredited 3IP® installation network
Evidential video-capture technology
Proactive checks, monitoring and auditing
Energy Performance Validation Service (renewables)
Includes a range of warranties and assurances
Full end-to-end protection for clients and consumers
Great customer outcomes achieved in the installation process
Award-winning complaints, resolutions & aftercare team
National service spanning all home improvement market verticals
Specialist expertise including industry knowledge hub
We are absolutely committed to raising standards across the home improvement and renewables industry and through our network of key stakeholders (Government, Regulators, Industry Bodies, Trade Associations, Chartered Trading Standards Institute, Citizens Advice Bureau and Financial Institutions, etc) we are uniquely placed to continue driving improvement and change across the sector.
By teaming up with our experts, you will get the chance to take your business to the next level and ensure great customer outcomes. By using our installation management services, your customers get access to elite and accredited traders, supported by superb aftercare and guarantees.
So, if you share our commitment to quality service and would like to find out more about our unique installation service, call us on 0161 676 0919.
We have worked with QASSS now for sometime and they have consistently proven themselves to be a highly professional service when liaising with our clients. We would certainly recommend QASSS to any installer / large scale sales organisation who is looking to add a touch of professionalism and finesse to their business.
Special thanks to Tracy, Laura & Alan for all their hard work!
I would just like to say how well Tracey has dealt with our complaint, she has been so helpful, and friendly and has kept us very informed at all times.
She is a real asset to the company.
Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and, of course, our products. Welcome to the EEC team.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
We continue to use the QASSS relationship to enhance our customer experience. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
A trusted partner
Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.