IT Support Services
Our IT support solution provides comprehensive services and a technical team that understands the needs of home improvement and renewable companies and who are committed to delivering a custom-designed solution and service excellence. At QASSS, we are proactive in our approach so that clients can feel confident that their business-critical infrastructure is in safe hands.
We deliver a range of bespoke and innovative IT support services to meet your needs in a rapidly changing landscape, including infrastructure services, web management, network and security, and end-user computing and management. We do not see ourselves as just a provider of IT services but as a trusted partner to the home improvement sector.
How we can help
QASSS IT support services provide you with efficient, reliable and cost-effective delivery of IT to your business.
We can provide a fully managed service, or a bespoke solution suited to your unique needs and budget.
Network and security
Security is at the heart of what we do. QASSS offer a review of your infrastructure and provide support to mediate against gaps.
- Network services
- Patch management
- End-point device security
Infrastructure services and support
We will review, recommend and manage your IT infrastructure to keep your business running so you can focus on your customers.
- Resilient internet connectivity
- Firewall service management
- Managed server infrastructure
- Managed backup services
End-user computing and management
At QASSS, we provide a professional and comprehensive service for your end-users to manage all their IT needs.
- IT service desk support
- Asset management
- Software licence management
- Hardware maintenance
Websites are crucial to drive business and reputation, so it is essential they remain available and secure. QASSS will manage these on your behalf.
- Vulnerability assessments
- SSL certificate management
- DNS configuration
- Domain renewal management
Business process auditing
QASSS deliver intuitive, evidential and industry leading IT solutions to support and protect both members and consumers throughout sales lifecycle.
- VCAP Field (B2B quality capture)
- VCAP Sales (Assist – sales process)
- VCAP Care (Live stream to consumers, field installers etc)
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair’.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.