Latest data shows continuing high complaint volumes with Citizens Advice dealing with over 32,000 consumer issues and complaints relating to the home improvement sector over the last 12 months to September 2020.

What is also disappointing for the sector is that out of all defined categories in consumer goods and services, ‘building repairs and improvements’ came second with over 8,500 issues alone. Top was practical energy efficiency advice with over 9,000 issues.

The statistics also show the most complained about issues within the building repairs and improvements category. We have put together the top 5 by complaints volume, with complaints and redress being accountable for nearly 5,000 complaints and faulty, dangerous, and unsafe services received over 2,000 complaints from October 2019 to September 2020.

QASSS provides complaint handling solutions to home improvement and renewable energy companies. Due to our heritage in operating three home improvement consumer protection scheme (HIESHICS or DGCOS)s, we have highly trained complaint handlers to conduct first-line (or frontline) complaint handling services for clients delivering either a ‘light touch’ service or fully branded on a ‘white label’ basis.


Paint photo created by welcomia –