Latest Blogs and News

21st January 2020

QA Scheme Support Services (QASSS) is a business support service that operates three consumer protection schemes across the home improvement sector – HIES, HICS, and DGCOS*. Recently, QASSS has seen great success after the launch of their free training sessions […]

13th January 2020

At QASSS our alternative dispute resolution process consists of pre-ADR, 1st stage ADR and 2nd stage ADR. If a compromise cannot be reached and both parties are at an impasse, QASSS will elevate the case to the independent Ombudsman. To […]

Top Companies for Customer Service

8th January 2020

We’re pleased to announce that QA Scheme Support Services (QASSS) has been shortlisted for another customer service-based award this year. The Top 50 Companies for Customer Service programme is one of the biggest customer service and benchmarking programmes in the […]

Number of complaints per product

3rd December 2019

QA Scheme Support Services (QASSS) have revealed their latest dispute resolution statistics, giving additional insight into the different types of complaints that their home improvement consumer protection schemes DGCOS, HIES and HICS received over the last year. Their Alternative Dispute […]

Complaint Handling Awards 2020

28th November 2019

QA Scheme Support Services’ (QASSS’s) industry-leading alternative dispute resolution service (ADR) has been recognised by the 2020 Complaint Handling Awards. QASSS has been nominated as finalists in 2 categories, including ‘Best Complaint Handling’ and ‘Best Complaint Handling Team of the […]

George Clarke filming

15th November 2019

QA Scheme Support Services (QASSS), and their associated home improvement consumer protection schemes (DGCOS, HIES, and HICS), have wrapped their latest set of videos with brand ambassador, George Clarke at My Fitted Bedrooms and Kitchens in Stockport. The consumer protection […]

QASSS New Website Launch

11th November 2019

QA Scheme Support Services (QASSS), who provide bespoke business support for the home improvement industry, has launched its new website to better reflect its services and ethos. Building on its heritage as a leading consumer protection organisation across glazing, building, […]

Alternative Dispute Resolution

7th November 2019

Alternative Dispute Resolution (ADR) is a service that is used to resolve disputes between consumers and tradesmen, preventing the need to go to court. When undertaking a home improvement project, the last thing an installer and homeowner wants to think […]

QASSS New Partnerships

29th October 2019

QA Scheme Support Services (QASSS), who provide bespoke business support and consumer protection in the home improvement sector, is delighted to announce two new partnerships that will bring additional assistance to their members and consumers. QASSS welcomes a new agreement […]

Switch Energy

28th October 2019

Switch Energy has joined The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES), a scheme operated by QASSS, as an Affiliate Partner. Switch Energy, who recently launched in September 2019, provides access to high revenue solar and energy […]

Alternative Dispute Resolution Myths

28th October 2019

Despite Alternative Dispute Resolution (ADR) being an important consideration when undertaking a home improvement project, many people have never heard of it or misunderstand how it can help. That’s why there are plenty of myths surrounding ADR. But don’t panic, […]

Propensio Finance Partnership

3rd October 2019

QA Scheme Support Services (QASSS) who operate home improvement consumer protection schemes (HIES, HICS and DGCOS) are pleased to accept and welcome Propensio Finance, as a new Affiliate Partner. Propensio Finance specialise in providing fast, flexible, non-prime lending to the home improvement market, widening […]

Greentherm Solutions Affiliate Partner

6th August 2019

HICS Consumer Protection Scheme, a scheme operated by QASSS, have accepted Greentherm Solutions onto their Affiliate Partner Scheme as the UK’s first Icynene spray-foam technology distributor. Greentherm Solutions specialise in spray applied insulation, using Icynene high-performance spray-foam technology, a system […]

Understanding Alternative Dispute Resolution

28th July 2019

Although Alternative Dispute Resolution (ADR) is not always compulsory when resolving a dispute in the home improvement sector, there remain some important obligations for those who do and do not, provide ADR. Despite the current lack of legal obligation, many […]

ASHP Asset Management Affiliate Partner

17th July 2019

HIES Consumer Code, a scheme operated by QASSS, have accepted ASHP Asset Management (a wholly-owned subsidiary of Dynamis Associates) as their first-ever ‘Investor Affiliate Partner’. Gaining HIES Consumer Code accreditation was the penultimate step for ASHP Asset Management in completing […]

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