Company News

home improvement sector

23rd July 2021

QASSS welcome the news of real reforms to Alternative Dispute Resolution (ADR), joining Which?, CTSI and Citizens Advice in supporting the Government’s proposals, including making ADR mandatory in the home improvement sector. In the new proposals ‘Reforming Competition and Consumer […]


25th March 2021

We are delighted to announce that Senergy Direct has joined QASSS’s roster of home improvement and renewable energy clients. Senergy Direct specialise in the design and installation of solar PV, solar battery storage and air source heat pumps, completing more […]


26th January 2021

We are delighted to announce that QASSS has been appointed as the complaint handling provider for new client Tanrec, trading as First4solar. First4solar is a leading MCS accredited supplier of solar panels & renewable technology across the UK. They aim […]

FDG Group

5th January 2021

QASSS are pleased to welcome renewable energy installer, FDG Group, as a new client for their white labelled complaint handling service. Based in the centre of the Midlands, FDG Group is a growing renewable energy installer who is expanding the […]


23rd December 2020

Our Christmas and New Year Opening Hours are as follows: Open: Thursday 24th December 8.30 am – 2.30 pm Closed: Friday 25th December – Friday 1st January Reopen: Monday 4th January.   Thank you to all our clients, customers and […]

Zanussi Complaint Handling

25th November 2020

Zanussi covers the whole of the UK installing and upgrading boilers. Owned by the Electrolux Group, they have been established since 1916 and are widely recognised for the quality of their innovative products. To help free up internal resources to […]

6th November 2020

We are thrilled to announce that QASSS has won yet another award for Contact Centre of the Year at The Northern Contact Centre Awards held by Call North West. Our ‘Resolution Revolution’ entry focused on the fantastic results of our […]

4th November 2020

QASSS is pleased to welcome EEC Home Improvements on board as a new client for their complaint handling service. EEC Home Improvements is a trusted home improvement installer who specialises in renewable energy such as solar PV, battery storage and […]

supply chain capability

26th October 2020

At QASSS we are leading the market when it comes to Complaint Management, Dispute Resolution and Claims Management in the home improvement and renewable energy sectors. We work closely with major retailers and financial institutions and as a result of […]

20th October 2020

QASSS is delighted to welcome HomeStyle Windows Ltd as a new client for both their complaint handling service and alternative dispute resolution (ADR) service. HomeStyle Windows Ltd is a window, door and conservatory installer in the South East who boast […]

QASSS Bespoke Solutions

12th August 2020

The last 5 years have flown by so we thought it would be good to take a pause and look back at what the team at QASSS has been doing and their recent achievements. Dispute Resolution The Stats One of […]


4th August 2020

QASSS is delighted to welcome Zanussi Boilers as a new complaint handling client. Zanussi is already a member of The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES), a consumer protection scheme that is a part of the […]

28th July 2020

QASSS, which operates the HIES, HICS and DGCOS consumer protection schemes has seen a huge increase in home improvement and renewable energy installations, up by nearly 800% in July as compared to the end of April. The HIES, HICS and DGCOS consumer protection organisations support member companies and […]

Free Recovery Advice

23rd July 2020

In conjunction with the NHIC (National Home improvement Council), QASSS are delighted to join the Recovery Advice for Business Scheme as volunteer business advisors to support SMEs. The scheme is offering small businesses free advice to help them recover from the impact of the […]

Winter Economy Plan

17th April 2020

The Coronavirus Business Interruption Loan Scheme (CBLIS) was set up in the wake of COVID-19 to support SMEs access emergency finance. Although the emergency loan scheme has accelerated recently, QASSS supports the Federation of Small Businesses (FSB) call for more […]

2nd April 2020

QASSS has welcomed the recognition that BEIS Secretary of State Alok Sharma MP has given to the construction industry during this difficult time. Mr. Sharma has “[paid] tribute to all those who are working tirelessly within the construction industry. Delivering […]

Housing Repairs Policy

31st March 2020

Policy Aim: To put pressure on government to: (1) Put in place measures to ensure vulnerable and key workers’ homes (or indeed any households) are not left without basic necessities such as: (i)   Heating (ii)  Hot Water (iii) Electricity (iv)  […]

13th March 2020

Business as usual whilst keeping everyone safe We are sending special thoughts to all our clients and consumers that may be experiencing a negative impact due to the coronavirus. This is a difficult time and we’re here to support you […]

Complaint handling awards

9th March 2020

QA Scheme Support Services (QASSS) took home two awards at the UK Complaint Handling Awards 2020, including a silver award for Best Complaint Handling and a bronze award for Best Complaint Handling Team of the Year – Initiative. QASSS operates […]

3rd March 2020

QASSS is pleased to announce that we are a Finalist for the UK Complaint Handling Awards 2020 in 2 categories, ‘Best Complaint Handling’ and ‘Best Complaint Handling Team of the Year – Initiative’. This is a recognition of the dedication […]


26th February 2020

QA Scheme Support Services (QASSS) who operate the consumer protection schemes DGCOS, HIES and HICS met with the Chartered Trading Standards Institute (CTSI) to discuss the first consumer code to cover all home improvements known as ‘SureBuy’. Following the meeting, […]

14th February 2020

From left to right: Cathy O’Hara, Cathryn Wolfenden, Jonathon Moorhouse, Tabatha Strain, Charlotte Pilkington, Tracy Dilworth, Melody Ikin and Naomi Cunningham. QA Scheme Support Services (QASSS) held a charity ‘Great Leyland Bake Off’ on 10th February to raise money for […]

6th February 2020

As one year ends and another begins we look at the marketplace in 2019 and reflect on a tremendously exciting and busy year for QASSS and our consumer protection schemes DGCOS, HIES and HICS. Our Achievements We have transformed our […]

29th January 2020

We’re excited to announce that QASSS (QA Scheme Support Services) has been announced as 2020 winners of the ‘Contact Centre Special Moment’ award at The Top Companies for Customer Service Awards. This is a fantastic accolade highlighting our industry-leading complaint […]

21st January 2020

QA Scheme Support Services (QASSS) is a business support service that operates three consumer protection schemes across the home improvement sector – HIES, HICS, and DGCOS*. Recently, QASSS has seen great success after the launch of their free training sessions […]

Top Companies for Customer Service

8th January 2020

We’re pleased to announce that QA Scheme Support Services (QASSS) has been shortlisted for another customer service-based award this year. The Top 50 Companies for Customer Service programme is one of the biggest customer service and benchmarking programmes in the […]

Complaint Handling Awards 2020

28th November 2019

QA Scheme Support Services’ (QASSS’s) industry-leading alternative dispute resolution service (ADR) has been recognised by the 2020 Complaint Handling Awards. QASSS has been nominated as finalists in 2 categories, including ‘Best Complaint Handling’ and ‘Best Complaint Handling Team of the […]

George Clarke filming

15th November 2019

QA Scheme Support Services (QASSS), and their associated home improvement consumer protection schemes (DGCOS, HIES, and HICS), have wrapped their latest set of videos with brand ambassador, George Clarke at My Fitted Bedrooms and Kitchens in Stockport. The consumer protection […]

11th November 2019

QA Scheme Support Services (QASSS), who provide bespoke business support for the home improvement industry, has launched its new website to better reflect its services and ethos. Building on its heritage as a leading consumer protection organisation across glazing, building, […]

29th October 2019

QA Scheme Support Services (QASSS), who provide bespoke business support and consumer protection in the home improvement sector, is delighted to announce two new partnerships that will bring additional assistance to their members and consumers. QASSS welcomes a new agreement […]

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