QASSS Team Directors
Ciarán joined the company at the start of 2019 as Operations Director, following leadership roles in aviation, telecommunications and automotive.
Vicky manages all things marketing for QASSS. She brings a wealth of B2B and B2C senior-level experience in marketing, business development and account management from a variety of sectors including retail, transport and professional services.
Scott joined the company in 2019 as Commercial Director, following a 35-year career spanning the insurance, financial services and the construction sector.
Adrian’s role at QASSS is to work closely with stakeholders including government and regulators to ensure that QASSS delivers solutions that help consumers and businesses.
QASSS Team Managers
Nisar joined QASSS in June 2019 to provide leadership for IT infrastructure and support as well as governance in the way QASSS operates both internally and with our customers.
As the Quality Assurance Manager for QASSS Dawn is responsible for the Quality Management System, understanding the needs of our customers and developing both policy and process to meet these needs.
As the Dispute Resolution Manager at QASSS Charlotte is responsible for our customer-facing departments including Customer Support and Administration, Alternative Dispute Resolution and Remedial Works Management.
As the Service Delivery Manager for QASSS, Laura is responsible for providing a first-class service to our clients.
Since joining the business in 2007, Cathy has been involved in many different aspects of the organisation and its journey through to today.
The QASSS team are a friendly bunch so get in touch today to find out more about how we can help
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.
