Earlier this year, before lockdown, we were delighted to take home two awards at the UK Complaint Handling Awards 2020 held in London for the Best Complaint Handling and Best Complaint Handling Team of the Year – Initiative.
Hosted by Awards International, we recently took part in a winner’s webinar where you can find out more about our ‘Resolution Revolution’ winning entry and see our full presentation from our Managing Director, Ciarán Harkin.
Ciaran talks about how we reduced dispute resolution times to just 2 days during the project whilst maintaining high satisfaction rates, our fantastic team of ADR (alternative dispute resolution) superheroes, our work with stakeholders and what’s next.
To watch the full recording, click here to register and view.
Our complaint management services
We offer both bespoke solutions and fully branded ‘white-label’ solutions to help businesses reduce costs, operational resources and protect brand reputation, all with industry-leading speed of service. To find out more email Laura Holmes, Service Delivery Manager at email@example.com or call 0330 335 3354.
Photo from left to right: Adrian Simpson and Ciarán Harkin from QASSS.