Complaints About Our Service

If as a consumer or customer you want to make a formal complaint over a service, a member of staff or element of a service that the company has provided, please e-mail your complaint to [email protected]. If you prefer to send your complaint in writing please mark it as private for the attention of:

Quality Assurance Manager
11th Floor
3 Piccadilly Place
M1 3BN

All formal complaints will be recorded by the Quality Assurance Manager and shared with the Senior Management Team.

All formal complaints will be acknowledged in writing by us using the same method they were received within 48 hours of receipt. You will be advised in the acknowledgement of any action that has been or will be taken and the likely course of events with their timescales.

You will receive feedback with the findings of the investigation upon conclusion.