QASSS is pleased to welcome EEC Home Improvements on board as a new client for their complaint handling service.

EEC Home Improvements is a trusted home improvement installer who specialises in renewable energy such as solar PV, battery storage and air source heat pumps.

The home improvement installer, who has been established since 1991, is also a member of The Home Insulation and Energy Systems Quality Assured Contractor Scheme (HIES) and has been accredited with the consumer protection scheme for over 4 years now.

QASSS will be providing an installation after care service for EEC meaning that QASSS will be the first point of contact for EEC’s consumers should they have any queries following their installation. QASSS’s bespoke enquiry and complaint handling services help companies in the home improvement sector to improve outcomes with customers when an enquiry could lead to a complaint or an actual complaint/dispute arises.

Jamie Shevlin, Managing Director at EEC, comments “Having QASSS working alongside our head office team will have a huge impact on the customer services department. Laura and the team have been fantastic in helping with the transition and ensuring they are familiar with our working procedures, protocols and of course our products. Welcome to the EEC team.”

Laura Holmes, QASSS Service Delivery Manager, comments, “We are thrilled to announce EEC Home Improvements as a new QASSS client. We will be, in effect, EEC’s first point of contact for enquiries after an installation & their complaint handling team as part of our white label complaint handling service. We are very much looking forward to working together and we will strive to achieve the best results possible for EEC, working hard to save their business, and their customers, time, resource and money.”

QASSS offers white-label complaint handling services to the home improvement and renewable energy sectors, fully branded to companies, to help save time, money and avoid reputational damage.

If you’d like to find out more about how we can help your business, call Laura on 00161 676 0919 or email l.holmes@qasss.co.uk

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