QASSS is delighted to welcome Zanussi Boilers as a new complaint handling client. Zanussi is already a member of The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES), a consumer protection scheme that is a part of the QASSS network.

QASSS offers bespoke complaint handling solutions in the home improvement and renewable energy sectors and uses their wealth of expertise in dispute resolution to help businesses deliver better outcomes for customers.

Dom McHale, Managing Director of Zanussi Boilers, comments, “We continue to use the HIES/QASSS relationship to enhance our customer experience. We have been using this on our phone sales with our strategic partnerships this year and this has helped us secure over 230 installs which is some achievement when you consider COVID-19 and the lockdown period. We are now working with QASSS to handle customer resolutions more seamlessly, using their complaint handling expertise to resolve complaints fairly and quickly and ensure corrective actions are implemented.”

Laura Holmes, QASSS Service Delivery Manager, comments, “As Zanussi’s frontline complaints team, we will strive to get the best outcomes for their business and their customers. Using our dedicated complaints handling service brings them both resource and overhead savings. With customer-centricity being at the heart of everything we do, we’re confident we will enhance Zanussi’s reputation by offering a first-class complaint handling service and award-winning resolution times.”

QASSS offers white-label complaint handling solutions, in addition to award-winning Alternative Dispute Resolution and Remedial Works Management. All of which are designed to help companies save time, money and avoid reputational damage.

If you’d like to find out more about how we can help your business, call Laura on 0161 676 0919 or email [email protected]

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