What are the Benefits of using our Claims Management service?

QASSS Remedial Works Management

An end-to-end service
A “one-stop” national solution that covers all home improvement market verticals and UK postcodes.

QASSS Remedial Works Management

Speed of service
Proactive case management ensures rapid resolution,
on-time repairs and a reduced claims lifecycle.

Cost reduction
Claims validation by independent experts which ensure accurate scoping of repairs, robust cost control and a reduced claims spend.

Full protection
Use of unique Video Capture Technology and workflow systems ensure an evidential approach and the end to end management of claims.

installation management

Improve outcomes
Customers receive appropriate outcomes and are treated fairly. All repairs are undertaken by elite contractors with a 2-year work guarantee.

QASSS Remedial Works Management

In-depth technical expertise
Complaints and claims handled by a market leading and award-winning Alternative Dispute Resolution team.

Alternative Dispute Resolution Process

Complex claims experience
Major loss, complex claims and fraud management expertise regarding sections 56 and 75 of the Consumer Credit Act.

Our Claims Management solution

A simple fixed claims management and site validation fee, including:

  • Claim evaluation and agreement of scope
  • Initial onsite inspection coordination and validation
  • Unique video capture technology
  • Industry-leading and award-winning mediation
  • Fully managed works coordination
  • Proactive case management
  • 2-year works guarantee
  • Monthly management information
DGCOS Ombudsman Scheme

To find out how we can help, contact us:

What is Claims Management?

We oversee and manage customer claims to triage and then correct, or improve, a home improvement project, including repairs and renewables, that has gone wrong or been left unfinished.

How long does the process take?

QASSS has an average resolution time of 28 days (from receipt of complaint and consumer contract through to organising an inspection and full completion of works).

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.