Remedial Works Solutions
At QASSS, we provide a comprehensive national solution for financial institutions and insurers for all home improvement market verticals, including renewables. Our unique claims management and remedial works services provide a “one-stop” solution with a focus on speed, in-depth technical expertise, full protection using unique technology, fairness, cost control and a reduced claims spend. We offer bespoke solutions to help save you time, money and reputational damage.
Our average resolution time is 28 days, from receipt of complaint and customer contact through to organising an inspection and full completion of works.
We manage any remedial works management (RWM) complaints and take ownership from the initial inspection to completion of the required remedial action/works.
What are the Benefits of using our Remedial Works Management Solution?
An end-to-end service
A “one-stop” national solution that covers all home improvement market verticals and UK postcodes.
Speed of service
Proactive case management ensures rapid resolution,
on-time repairs and a reduced claims lifecycle.
Claims validation by independent experts which ensure accurate scoping of repairs, robust cost control and a reduced claims spend.
Use of unique Video Capture Technology and workflow systems ensure an evidential approach and the end to end management of claims.
Customers receive appropriate outcomes and are treated fairly. All repairs are undertaken by elite contractors with a 2-year work guarantee.
Complex claims experience
Major loss, complex claims and fraud management expertise regarding sections 56 and 75 of the Consumer Credit Act.
Our Remedial Works Management Solution
A simple fixed claims management and site validation fee, including:
- Claim evaluation and agreement of scope
- Initial onsite inspection coordination and validation
- Unique video capture technology
- Industry-leading and award-winning mediation
- Fully managed works coordination
- Proactive case management
- 2-year works guarantee
- Monthly management information
What is Remedial Works Management?
QASSS Remedial Works Solutions is a service used to correct, or improve, a home improvement project, including repairs and renewables, that has gone wrong or been left unfinished.
How long does the process take?
QASSS has an average resolution time of 28 days (from receipt of complaint and consumer contract through to organising an inspection and full completion of works).
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
A Trusted Partner
QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.