Remedial Works Management Services
At QASSS, we offer a fully comprehensive service to quickly and efficiently resolve any remedial issues for customers. We have an average resolution time of 28 days, from receipt of complaint and customer contact through to organising an inspection and full completion of works.
We manage any remedial works management (RWM) complaints and take ownership from the initial inspection to completion of the required remedial action/works.
We also provide remedial works management services for insurers and finance lenders on a nationwide basis across the home improvements sector, including renewables.
What is Remedial Works Management?
QASSS Remedial Works Management is a service used to correct, or improve, a home improvement project that has gone wrong or been left unfinished.
How long does the process take?
QASSS has an average resolution time of 28 days (from receipt of complaint and consumer contract through to organising an inspection and full completion of works).
What are the Benefits of using our Remedial Works Management Services?
28 days average resolution time from receipt of complaint and consumer contact through to organising an inspection and full completion of works.
In-depth technical expertise and project management across the home improvement sector.
Experienced in handling complex section 56 and 75 Consumer Credit Act complaints.
We manage consumer complaints in a fast and efficient way, from the initial inspection to completion of the required remedial action/works, reducing time, cost and resource requirements.
As a company we have only required mediation a small amount of times since becoming a member and found that they have a very fair, independent approach to this, not siding with either the customer or the company; just direct mediation, without emotion, drawing the line based on facts of the contractual agreement. All in all, it has given our customers the confidence to spend more money and given us as a company more confidence to engage with larger contracts, knowing we have the independent service sitting between both parties.
They helped resolve my dispute to 100% satisfaction. Customers need to know they are there to help. Thanks again.
The benefit from a business point of view is the impartial focus given by the officer that interacts with both parties, normally we as the supplier have exhausted all avenues to bring the situation to a satisfactory end, the input and advice given can be hard to swallow but is normally fair and reasonable and will be accepted by both parties prior to any outcome being finalised.
Their assistance was highly efficient, professional and, conducted throughout in an exemplary manner from inception to conclusion. My sincerest thanks to everyone involved.
The individual managers and DRO’s have an in-depth knowledge of not only consumer law and regulations, but the industries they serve as well. I have always found their involvement thorough, professional and innately fair’.
I cannot praise this company enough. They have corrected the faults made by a previous installer and acted very quickly when I reported a fault. All the staff are very efficient and courteous.
QASSS have provided an invaluable service to not just ourselves but to our consumers, which has helped to resolve issues very quickly which otherwise could have been long, protracted and incurring unnecessary costs for both parties. Thank you for the continued support you provide us.
Everything was done very professionally but also with compassion and understanding. I am sure they have to deal with very worried and angry customers but their knowledge and calmness shines through. It’s wonderful to have a company that really knows what it’s doing on your side.
On many occasions in the past your service has provided invaluable assistance to resolve even the most difficult complaints by taking a common-sense approach and a determination to establish the facts. Thank you for everything that you do, and long may your service continue.
A trusted partner
Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and we have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.