Annual Reports

2019 Report

Our 2019 Report covers QASSS and its associated consumer protection schemes from 1st August 2018 – 1st August 2019

2018 Report

Our 2018 Report covers QASSS and its associated consumer protection schemes from 1st August 2017 – 31st July 2018

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CTSI Approved

In 2015, The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES) code of practice received approval from CTSI. QASSS (operating the three consumer protection schemes HIES, DGCOS and HICS*) is also an approved ADR (alternative dispute resolution) body. The schemes are regularly audited to ensure that we continue to fulfil CTSI requirements.

*Our schemes are: The Double Glazing & Conservatory Quality Assurance Ombudsman Scheme (DGCOS), The Home Improvement Consumer Protection Scheme (HICS) and The Home Insulation & Energy Systems Quality Assured Contractors Scheme (HIES).

A trusted partner

Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and we have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.