As the newest member of the Complaint Handling Team, I am looking forward to building new and established relationships with our clients to meet and satisfy the needs of their customers.
There is a wealth of knowledge and experience within the walls of QASSS which gives great reassurance and confidence from the outset. I am joining the company at an exciting time in its history – new ventures and ideas present that continue to grow this award-winning business. It is a fantastic opportunity to now be able to contribute in part to that journey.
With over 29 years’ experience in customer service and portfolio management experience gained in the financial services industry, I now bring and look to better develop those skills effectively in the world of complaint handling and dispute resolution.
Away from the office, family life is never quiet. The demands of three dogs, a football-mad 14-year-old, 2 young grandchildren who never tire, and a 6ft tropical fish tank all fill the free time my wife and I spend together. Away from the domestic chaos, I am always ready to socialise and dine out with friends or enjoy a real ale experience “with the lads”.