Scott Robinson

As the Managing Director for QASSS Ltd, Ciarán is responsible for the overall leadership and direction of the business, in offering consumer-focused, business support services to home improvement companies and organisations.

As part of her role, Vicky manages marketing, communications, customer service and business development for QASSS and its consumer protection schemes.

Scott’s experience spans senior positions in the insurance, financial services, and construction sector. As Commercial Director for QASSS, his role is to ensure consistent business growth, while ensuring QASSS avoids any risks or obstacles. Scott is also tasked with innovation, developing new propositions and maximising existing corporate partnerships. Since joining QASSS, Scott has really enjoyed […]

Adrian’s role at QASSS is to work closely with stakeholders including government and regulators to ensure that QASSS is helping to deliver solutions that help consumers and businesses.

As the Dispute Resolution Manager at QASSS Charlotte is responsible for the customer-facing departments which are Customer Support and Administration, Alternative Dispute Resolution and Remedial Works Management.

Tracy is very proud to be part of the QASSS ADR team, of which she is responsible for mediating complaints for consumers and installers.

Tabatha’s role involves working on behalf of finance lenders to resolve their customers’ claims in relation to incomplete installations, damaged goods, and remedial issues.

As the Finance Officer for QASSS Sandra is responsible for overseeing and managing the financial transactions of QASSS and the schemes.

As the Print Operative, Rob is responsible for the prompt downloading, printing and dispatching of the scheme’s documents and insurance information.

Naomi began working for QASSS in 2017 as the Finance Apprentice. She has completed her Accounting Level 2 and Level 3 qualifications.