Scott Robinson

Ciarán joined the company at the start of 2019 as Operations Director, following leadership roles in aviation, telecommunications and automotive.

Vicky manages all things marketing for QASSS. She brings a wealth of B2B and B2C senior-level experience in marketing, business development and account management from a variety of sectors including retail, transport and professional services.

Scott joined the company in 2019 as Commercial Director, following a 35-year career spanning the insurance, financial services and the construction sector. Prior to joining QASSS, he held senior leadership positions across various business functions including business development, client management, marketing, operations, compliance and continuous improvement. Scott is focused on driving forward our approach to […]

As the Quality Assurance Manager for QASSS Dawn is responsible for the Quality Management System, understanding the needs of our customers and developing both policy and process to meet these needs.

As the Outsourced Services Manager for QASSS, Laura is responsible for providing a first-class service to our clients.

Tracy is very proud to be part of the QASSS ADR team, of which she is responsible for mediating complaints for consumers and installers.

Sarah joined in January 2021 to assist in new client acquisition and onboarding for our resolution services, including complaint handling and dispute resolution.

As one of the newest members of the Complaint Handling Team, Alan is looking forward to building new and established relationships with our clients to meet and satisfy the needs of their customers.

Tabatha’s role involves working on behalf of finance lenders to resolve their customers’ claims in relation to incomplete installations, damaged goods, and remedial issues.

As the Finance Officer for QASSS Sandra is responsible for overseeing and managing the financial transactions of QASSS and the schemes.