Based in the centre of the Midlands, FDG Group is a growing renewable energy installer who is expanding the FDG Group branding to incorporate The Nottingham Heating Centre. They specialise in efficient heating, renewable energy services, smart technology, and energy consultancy.
Due to their expansion, FDG Group plan to focus on sales and installations and as a result has taken the decision to outsource their complaints and aftercare service to QASSS.
Laura Holmes, QASSS Service Delivery Manager, comments,
“FDG Group are forward-thinking when it comes to technology and we can see that they pride themselves in wanting to do the best for their customers. We are thrilled to be working with such an ambitious company that holds the same values as us when it comes to customer service. Our complaint handling service aims to deliver quick resolutions and drive better customer outcomes when a complaint arises. By taking control of FDG Group’s complaints and aftercare service, they will be able to focus more of their time on sales and installations.”
Nick Bingham, of FDG Group Ltd, comments,
“We are moving forward with our business & adding a new brand called The Nottingham Heating Centre as our online business. We are keen to offer the best service to our customers & therefore we felt working with QASSS would enhance everything we do. We are really happy to work with QASSS & they have already freed up some time for our team to focus on other areas of the business.”
By outsourcing complaint handling to QASSS, you and your team won’t need to deal with any complaints internally as we’ll do it all for you as a trusted extension of your team. We offer both an outsourced service or a white-labelled solution that is fully branded as your business and a trusted extension of your team.