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Alternative Dispute Resolution Process

Our Core Services

  • Risk Mitigation – our industry expertise, technology and data, combine to provide real end to end protection for B2B clients.
  • Contractor Network – the QASSS contractor network spans all key market verticals and provides national coverage, regional control and local delivery.
  • Validation Service – as a Consumer Code provider for the renewables sector, we provide a unique validation service with expert review and analysis of energy saving performance calculations.
  • Complaint Management – we operate various complaint handling models, from basic front-line management of inbound calls, through to a comprehensive white label service.
  • Alternative Dispute Resolution (ADR) – our ADR service is award winning (Top Companies for Customer Service) and with an average resolution time of under 4 days* (compared to the UK average of 80 days), we continue to lead the market in this developing area.
  • IT Support Services – we can deliver a range of bespoke solutions and innovative IT solutions to help you reduce costs and ensure business continuity.
  • Desktop Remote Reporting – using unique Video Capture technology, we can provide instant reporting and evidential standard visual information.
  • On Site Reporting – our onsite inspection service uses industry experts from each sector to validate claims and prepare scopes. This service also includes the validation of damaged renewable equipment, which is the subject of an insurance claim.
  • Surveyor Led Reporting – this level of service, includes a more comprehensive validation offering with increased levels of technical and financial reporting. 
  • Forensic Reporting – for complex issues, we offer evidential standard reporting by an Expert Witness panel.
  • Remedial Works Scheme – our comprehensive supply chain provides national coverage and rapid job completion.
  • Contractor Guarantee Insurance – An underwritten policy is provided to all consumers who use our network to complete an installation contract.

Why work with QASSS?


In-depth sector expertise


Monetary and resource savings


Industry leading speed of service


Full end to end protection


Bespoke business solutions


Great customer outcomes achieved



complaint resolution time



accredited installers in our reputable installer network



from complaint to completion of remedial works

Our Markets and Partners

We work with the following types of organisations and deliver a comprehensive range of services

  • Contractors
  • Financial Institutions
  • Brokers
  • Manufacturers
  • Retailers
  • Government and Local Authorities
  • Membership Organisations
  • Regulators
  • House Builders
  • Housing Associations
  • Fintech Companies
  • Energy Companies

To find out how we can help you, please contact us:

Latest News

technology grant

4th August 2020

The government has announced a new £20m IT funding package for small businesses to use to upgrade their technology, equipment and hire professional advisors. The technology grant has been announced to help small businesses through the coronavirus crisis. These businesses […]


4th August 2020

QASSS is delighted to welcome Zanussi Boilers as a new complaint handling client. Zanussi is already a member of The Home Insulation and Energy Systems Quality Assured Contractors Scheme (HIES), a consumer protection scheme that is a part of the […]

29th July 2020

With the announcement of the impending Green Homes Grant in September, many homeowners and installers are gearing up ready for installations. However, it’s not only homeowners that should be assessing the energy efficiency of their properties but Buy to Let […]

Accreditations, Awards and Partners

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.

*Based on data from July 2019 – September 2019 for the DGCOS, HIES, and HICS consumer protection schemes.