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Alternative Dispute Resolution Process

Our Core Services

  • Risk Mitigation – our industry expertise, technology and data, combine to provide real end to end protection for B2B clients.
  • Contractor Network – the QASSS contractor network spans all key market verticals and provides national coverage, regional control and local delivery.
  • Validation Service – as a Consumer Code provider for the renewables sector, we provide a unique validation service with expert review and analysis of energy saving performance calculations.
  • Complaint Management – we operate various complaint handling models, from basic front-line management of inbound calls, through to a comprehensive white label service.
  • Alternative Dispute Resolution (ADR) – our ADR service is award winning (Top Companies for Customer Service) and with an average resolution time of under 4 days* (compared to the UK average of 80 days), we continue to lead the market in this developing area.
  • IT Support Services – we can deliver a range of bespoke solutions and innovative IT solutions to help you reduce costs and ensure business continuity.
  • Desktop Remote Reporting – using unique Video Capture technology, we can provide instant reporting and evidential standard visual information.
  • On Site Reporting – our onsite inspection service uses industry experts from each sector to validate claims and prepare scopes. This service also includes the validation of damaged renewable equipment, which is the subject of an insurance claim.
  • Surveyor Led Reporting – this level of service, includes a more comprehensive validation offering with increased levels of technical and financial reporting. 
  • Forensic Reporting – for complex issues, we offer evidential standard reporting by an Expert Witness panel.
  • Remedial Works Scheme – our comprehensive supply chain provides national coverage and rapid job completion.
  • Contractor Guarantee Insurance – An underwritten policy is provided to all consumers who use our network to complete an installation contract.

Why work with QASSS?


In-depth sector expertise


Monetary and resource savings


Industry leading speed of service


Full end to end protection


Bespoke business solutions


Great customer outcomes achieved



complaint resolution time



accredited installers in our reputable installer network



from complaint to completion of remedial works

Our Markets and Partners

We work with the following types of organisations and deliver a comprehensive range of services

  • Contractors
  • Financial Institutions
  • Brokers
  • Manufacturers
  • Retailers
  • Government and Local Authorities
  • Membership Organisations
  • Regulators
  • House Builders
  • Housing Associations
  • Fintech Companies
  • Energy Companies

To find out how we can help you, please contact us:

Latest News

supply chain capability

26th October 2020

At QASSS we are leading the market when it comes to Complaint Management, Dispute Resolution and Claims Management in the home improvement and renewable energy sectors. We work closely with major retailers and financial institutions and as a result of […]

26th October 2020

Latest data shows that Citizens Advice dealt with over 32,000 consumer issues and complaints relating to the home improvement sector over the last 12 months to September 2020. What is also disappointing for the sector is that out of all defined categories […]

20th October 2020

QASSS is delighted to welcome HomeStyle Windows Ltd as a new client for both their complaint handling service and alternative dispute resolution (ADR) service. HomeStyle Windows Ltd is a window, door and conservatory installer in the South East who boast […]

Accreditations, Awards and Partners

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.

*Based on data from July 2019 – September 2019 for the DGCOS, HIES, and HICS consumer protection schemes.