QASSS Alternative Dispute Resolutions

Complaints Handling & Dispute Resolution

We offer complaints handling and industry leading alternative dispute resolution (ADR) to the home improvement sector. We pride ourselves on our speedy resolution time which is 3.59 days from complaint to resolution. Our mediators use their experience and knowledge to quickly resolve complaints saving you both time and money.
QASSS Alternative Dispute Resolutions

Bespoke Partnership Support Service

We offer a bespoke partnership support service, tailored to your needs. This includes help with managing and maintaining the high standards of your current installer network, access to our existing high calibre accredited installers, marketing campaign support and affiliation with reputable consumer protection schemes.

QASSS Alternative Dispute Resolutions

Remedial Works Management

Our Remedial Works Management (RWM) service offers you technical expertise, seamless project management and speed, with an average resolution time of 28 days, from receipt of complaint and consumer contact through to organising an inspection and full completion of works.



complaint resolution time



accredited installers in our reputable installer network



from complaint to completion of remedial works

Benefits of working with us


QASSS was born out of our continuing heritage offering industry leading consumer protection.

Speed of

No. 1 in the home improvement sector with an average of 3.59 days to resolve disputes, as compared to the UK average of 80 days (CTSI ADR Report 2018).

We save you
time and money

98.4% of complaints resolved (without referral to the Ombudsman), saving time, resource and avoiding costly court fees.


A focus on relationship-building to better understand your business and provide you with cost-effective and tailored solutions.

Call us today to see how we can support your business

Our Sectors

QASSS Window


Our glazing scheme ensures that customers will receive genuine protection and can confidently place an order, knowing their home is in safe hands when using a scheme member.

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QASSS Renewables


Our renewable scheme is a Chartered Trading Standards Institute (CTSI) Approved Consumer Code covering the installation of renewable energy and home energy efficiency products.

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Home Improvement

Our home improvement scheme covers installations such as, but not limited to, kitchens, bathrooms and bedrooms ensuring consumers can buy with confidence.

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A trusted partner

Building on our heritage as a leading consumer protection and membership organisation in the home improvement sector, our dispute resolution process is Chartered Trading Standards Institute (CTSI) approved and we have over 10 years’ experience helping businesses and consumers alike. We provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.