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Alternative Dispute Resolution Process

Our Core Services

  • Risk Mitigation – our industry expertise, technology and data, combine to provide real end to end protection for B2B clients.
  • Contractor Network – the QASSS contractor network spans all key market verticals and provides national coverage, regional control and local delivery.
  • Validation Service – as a Consumer Code provider for the renewables sector, we provide a unique validation service with expert review and analysis of energy saving performance calculations.
  • Complaint Management – we operate various complaint handling models, from basic front-line management of inbound calls, through to a comprehensive white label service.
  • Alternative Dispute Resolution (ADR) – our ADR service is award winning (Top Companies for Customer Service) and with an average resolution time of under 4 days* (compared to the UK average of 80 days), we continue to lead the market in this developing area.
  • IT Support Services – we can deliver a range of bespoke solutions and innovative IT solutions to help you reduce costs and ensure business continuity.
  • Desktop Remote Reporting – using unique Video Capture technology, we can provide instant reporting and evidential standard visual information.
  • On Site Reporting – our onsite inspection service uses industry experts from each sector to validate claims and prepare scopes. This service also includes the validation of damaged renewable equipment, which is the subject of an insurance claim.
  • Surveyor Led Reporting – this level of service, includes a more comprehensive validation offering with increased levels of technical and financial reporting. 
  • Forensic Reporting – for complex issues, we offer evidential standard reporting by an Expert Witness panel.
  • Remedial Works Scheme – our comprehensive supply chain provides national coverage and rapid job completion.
  • Contractor Guarantee Insurance – An underwritten policy is provided to all consumers who use our network to complete an installation contract.

Why work with QASSS?


In-depth sector expertise


Monetary and resource savings


Industry leading speed of service


Full end to end protection


Bespoke business solutions


Great customer outcomes achieved



complaint resolution time



accredited installers in our reputable installer network



from complaint to completion of remedial works

Our Markets and Partners

We work with the following types of organisations and deliver a comprehensive range of services

  • Contractors
  • Financial Institutions
  • Brokers
  • Manufacturers
  • Retailers
  • Government and Local Authorities
  • Membership Organisations
  • Regulators
  • House Builders
  • Housing Associations
  • Fintech Companies
  • Energy Companies

To find out how we can help you, please contact us:

Latest News

3rd September 2020

Recent data reveals that local councils have recorded a 40% increase in scams since the start of the UK lockdown. This is further backed up by Citizens Advice who believe that 1 in 3 people have been targeted by a […]

27th August 2020

Many of us have spent more time at home this year than ever anticipated. But what does that mean for the sector? Will homeowners become more DIY savvy and do home improvements themselves? Or are they looking to hire accredited […]

25th August 2020

A £900 million Getting Building Fund was announced earlier this month by Government. The fund aims to support the delivery of shovel-ready infrastructure projects as well as creating more local jobs and supporting the green recovery across the UK. The […]

Accreditations, Awards and Partners

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.

*Based on data from July 2019 – September 2019 for the DGCOS, HIES, and HICS consumer protection schemes.