To find out how we can help your business, get in touch with us today

QASSS benefits

Why QASSS?

At QASSS, we are the only company in the UK that can service all market verticals providing end-to-end business solutions, as well as tiered services spanning complaint managementdispute resolution, and claims management.

  • Over ten years’ specialist experience in the home improvement and renewable energy sectors
  • Industry-leading for speed with award-winning resolution times
  • Sector expertise supported by an extensive ‘Knowledge Hub’
  • Biggest remedial capacity in the UK
  • No. 1 in the lending market
  • Complete cost management and controls
  • Integrating advanced, interactive technology
  • Only company in the industry that can handle cross-sector claims
  • CTSI (Chartered Trading Standards Institute) approved

4

Days

average time to resolve disputes

600

+

accredited installers in our reputable installer network

28

Days

from initial complaint to full completion of remedial works

QASSS core services

Our core services

  • Complaint Handling – from basic front-line inbound management through to a comprehensive white label service, all designed to help businesses save time, money and in-house resource.
  • Claims Management – providing a comprehensive national claims management service including triage, validation and remedial works management across all home improvement market verticals.
  • Alternative Dispute Resolution – an award-winning and industry-leading service to help resolve disputes using mediation and conciliation with an average resolution time of under 3.59 days (compared to the UK average of 80 days).
  • Installation Management – a ‘one-stop’ national solution managing renewable energy installs to an elevated and unique standard.

The benefits of working with QASSS

About QASSS

In-depth sector expertise

About QASSS

Save time, money and in-house resource

About QASSS

Industry leading speed of service

About QASSS

Full end to end protection

About QASSS

Advanced, interactive technology

About QASSS

Great customer outcomes achieved

Who we work with

We deliver a comprehensive range of services and solutions for the following types of businesses and organisations working in and with the home improvement and renewable energy sectors:

  • Contractors and Installers
  • Financial Institutions
  • Brokers
  • Manufacturers
  • Retailers
  • Government and Local Authorities
  • Trade and Membership Organisations
  • Regulators
  • House Builders
  • Housing Associations
  • Fintech Companies
  • Energy Companies

The markets we work in

Key facts and numbers to consider

  • In the UK there are 992,000 construction businesses ranging from PLC type organisations down to owner operators with no employees.
  • Annually there are approximately 82,000 company closures with businesses ceasing to trade etc.
  • Many complaints are not delay with properly and proceed down the Financial Ombudsman Service route, which can be costly and time consuming for all parties.
  • The Financial Conduct Authority is continuing its focus on businesses operating Appointed Representative models in the financial sector.
  • Citizen’s advice monitors consumer complaint trends. Over the last 12 months to September 2020, they dealt with over 32,000 issues and complaints relating to the home improvement and renewable energy sector[1] (the second highest sector complained about).
  • Greenhouse gas emissions in the UK will be cut to almost zero by 2050, under government plans to tackle climate change.
  • The market infrastructure linked to renewables is developing and there will need to be significant growth across new build and retro fitting over the coming years.
  • Research by Scottish Power confirms that an estimated 4000 installations (air source heat pumps and EV charging points) will be needed across the UK every day until 2050, if the country is to achieve its carbon target.
  • The renewables space has a history of mis-selling by installation companies and this previously resulted in most lending organisations withdrawing from the sector.
  • An estimated 12m consumers are affected per year when businesses fail.
  • Bad customer service costs firms over £37bn[2] annually.

To find out more about our bespoke business solutions for the sector, please contact us today

References

[1] https://public.tableau.com/profile/citizensadvice#!/

[2] https://news.sky.com/story/bad-customer-service-costs-companies-37bn-in-2016-10768337

Latest news

home improvements

5th June 2021

Many of us have spent more time at home over the last year than ever anticipated and spending on home improvements has continued to soar according to research by Powered Now, with 48% of the UK spending a staggering £110.3bn […]

complaint handling customer service

4th June 2021

Over the last year, many companies have been given a bit of a free pass when it comes to customer service and complaint handling. However, consumer patience is now starting to wear thin. The latest Institute of Customer Service survey […]

litigation

24th May 2021

Over the last year, during the pandemic, many businesses have avoided litigation and used alternative dispute resolution to resolve commercial disputes. 63% of more than 100 companies surveyed by YouGov for EY said that since the pandemic began, they had […]

Accreditations, Awards and Partners

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.