QASSS – A Trusted Business Partner In Home Improvement & Renewable Energy

QASSS home complaint handling
home improvement sector
QASSS home claims
QASSS home installation

QASSS can provide basic front-line inbound management through to a comprehensive white label service, all designed to help businesses save time, money, in-house resource and avoid reputational damage.

An award-winning and industry-leading service to help resolve disputes using mediation and conciliation with an average resolution time of under 3.59 days (compared to the UK average of 80 days).

A comprehensive national claims management service using unique technology, providing triage, validation, remedial works management, and warranty claims services with a focus on speed and reducing claims spend.

 A ‘one-stop’ national solution managing renewable energy installs to an elevated standard to improve the customer journey, providing capacity planning, workflow management, aftercare, and risk mitigation.

QASSS – the UK’s leading resolution provider

 

For businesses and organisations operating in the home improvement and renewable energy industries, QASSS is the only company in the UK that can service all market verticals providing end-to-end business solutions.

Our specialist services include complaint handling, dispute resolution, claims management, and installation management, to help companies save time and money, and reduce risk, liability and reputational damage.

Due to our heritage in consumer protection in home improvement and renewable energy, we have over 10 years’ experience and we are proud to be industry-leading and multi award-winning for our combination of speed, quality and in-depth expertise.

We specialise in helping those working in and with the industry and can create a proposition that includes all service lines or individual solutions to meet the specific needs of clients.

4

Days

average time to resolve disputes

600

+

accredited installers in our reputable installer network

28

Days

from initial complaint to full completion of remedial works

QASSS home services

Why choose QASSS?

  • Over ten years’ specialist experience in the home improvement and renewable energy sectors
  • Industry-leading for speed with award-winning resolution times
  • Sector expertise supported by an extensive ‘Knowledge Hub’
  • Biggest remedial capacity in the UK
  • No. 1 in the lending market
  • Complete cost management and controls
  • Integrating advanced, interactive technology
  • Only company in the industry that can handle cross-sector claims
  • CTSI (Chartered Trading Standards Institute) approved

To find out how we can help your business, get in touch with us today

Just a few of the benefits of working with QASSS

About QASSS

In-depth sector expertise

About QASSS

Save time, money and in-house resource

About QASSS

Industry leading speed of service

About QASSS

Full end to end protection

About QASSS

Advanced, interactive technology

About QASSS

Great customer outcomes achieved

Who we work with

We deliver a comprehensive range of services and solutions for the following types of businesses and organisations working in and with the home improvement and renewable energy sectors:

  • Contractors and Installers
  • Financial Institutions
  • Brokers
  • Manufacturers
  • Retailers
  • Government and Local Authorities
  • Trade and Membership Organisations
  • Regulators
  • House Builders
  • Housing Associations
  • Fintech Companies
  • Energy Companies

Key facts and numbers to consider

  • In the UK there are 992,000 construction businesses ranging from PLC type organisations down to owner operators with no employees.
  • Annually there are approximately 82,000 company closures with businesses ceasing to trade etc.
  • Many complaints are not delay with properly and proceed down the Financial Ombudsman Service route, which can be costly and time consuming for all parties.
  • The Financial Conduct Authority is continuing its focus on businesses operating Appointed Representative models in the financial sector.
  • Citizen’s advice monitors consumer complaint trends. Over the last 12 months to September 2020, they dealt with over 32,000 issues and complaints relating to the home improvement and renewable energy sector[1] (the second highest sector complained about).
  • Greenhouse gas emissions in the UK will be cut to almost zero by 2050, under government plans to tackle climate change.
  • The market infrastructure linked to renewables is developing and there will need to be significant growth across new build and retro fitting over the coming years.
  • Research by Scottish Power confirms that an estimated 4000 installations (air source heat pumps and EV charging points) will be needed across the UK every day until 2050, if the country is to achieve its carbon target.
  • The renewables space has a history of mis-selling by installation companies and this previously resulted in most lending organisations withdrawing from the sector.
  • An estimated 12m consumers are affected per year when businesses fail.
  • Bad customer service costs firms over £37bn[2] annually.

To find out more about our bespoke business solutions for the sector, please contact us today

Latest news

section 75 claims

13th September 2021

Claims made easy The impact of COVID is continuing to have an affect on home improvement and renewable energy companies. Although demand is high, issues with financing and the supply chain means that we are now seeing businesses of all […]

home improvement sector

23rd July 2021

QASSS welcome the news of real reforms to Alternative Dispute Resolution (ADR), joining Which?, CTSI and Citizens Advice in supporting the Government’s proposals, including making ADR mandatory in the home improvement sector. In the new proposals ‘Reforming Competition and Consumer […]

customer complaints

5th July 2021

Good customer service has always been important, now more than ever given the rise of social media and review sites. Quick and effective complaint management will help you turn customer complainers into brand advocates, helping to increase brand loyalty and […]

Accreditations, Awards and Partners

QASSS logos accreditations

A Trusted Partner

QASSS protects consumers and mitigates risks across the home improvement, renewables and building repair sector. Building on our heritage as a leading consumer protection organisation in the home improvement sector, we are CTSI approved and provide industry-leading expertise and continually work to improve services and standards across the sector.

Contact us to see how we can help your business.